Dawn of Ages: Medieval Games is a new strategy title, brought to you by BoomBit Games. The game blends medieval elements with the current touch of graphics incredibly. Not only will you be able to select your troop’s allegiance but will also be able to customize the warfare on the battlefield as every unit will have its fighting style and specialty. Ever since the game’s inception, the need to contact the Dawn of Ages: Medieval Games customer support has constantly been on the rise.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. I want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs.
If you are new to the game, check out our Beginner’s, Currency, and Tips to Level-up guides. Additionally, don’t forget to go through our Redeem codes piece to gain free rewards from the game.
How to Contact Dawn of Ages: Medieval Games Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Dawn of Ages: Medieval Games customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Dawn of Ages: Medieval Games. You can contact us from in-game menu options, contact us via the official Support website of Dawn of Ages: Medieval Games, or reach out to the Developers directly, via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on your profile icon located at the upper left corner of the game screen.
- Once the profile menu shows up on your screen, navigate to the Support section by tapping on the Support button.
- This would take you to the official FAQ page of Dawn of Ages: Medieval Game where you will discover that the developers have pre-addressed some of the Frequently Asked Queries about Technical Issues, Payments, in-app purchases, and other general issues. To check if your query has been addressed here, scroll up to the category that best describes your issue.
- Up next, from amongst the list of questions lined up under that category, choose yours by tapping on that to read the solution/answer for the same. You will likely come across your exact issue out there.
Raising a Ticket
If your issue still persists or is something that has not been addressed under the FAQ section, you must submit a ticket. Adhere to the steps below to do so:
- While still on the Answer page, scroll up and tap on the Submit a Request link.
- This will take you to the Ticket Submission page where the following inputs will be asked for:
- Your email address
- Player ID (optional field)
- The platform on which you play the game
- Game (Choose Dawn of Ages from the drop-down field)
- The category of your issue
- The subject of your issue
- A detailed description of your issue
- Game version (optional field)
- Player Name (optional field)
- Relevant file attachments in the form of screenshots for quicker assistance
- Once you have provided all the required inputs, tap on the Submit button to successfully raise a Support ticket.
The developers will get back to you at the email address provided within 48-72 business hours. You may do multiple follow-ups in the same email thread if required.
How to contact via Dawn of Ages: Medieval Games Official Website
You guys can directly go to the official support website of Dawn of Ages: Medieval Games Official Website and access the customer service option from there. It could be another alternative where players face login problems and cannot access the in-game support option.
- Navigate to the official help website of Dawn of Ages from here.
- Once redirected, you can access all the Frequently Asked Queries addressed under this section and can also submit a request if your query remains unaddressed. The steps for doing the same have already been discussed in the previous section.
How to contact the Developer team directly
Another approach could be to contact the Developers directly, via their social media handles. @DawnOfAgesGame is Dawn of Ages’s official Twitter handle for catering to your queries. You may additionally reach out at the Official Facebook ID of Dawn of Ages. Additionally do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their queries.
Did we satisfy your query about connecting to the official customer support? Check our other support guides below:
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Still, facing any issues in contacting the Dawn of Ages: Medieval Games support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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