Disney Dreamlight Valley: How to contact customer support service

Reach the team directly!

Fans of Disney Dreamlight Valley can now rejoice as the beloved life-simulation game has made its way to mobile through Apple Arcade. The Arcade Edition was first announced in September 2022, and became available in December 2023 on Apple Arcade, providing players with full access to the game. You can also check our Beginners Guide and redeem codes to enjoy some freebies. In this Disney Dreamlight Valley Customer Support service, we will guide you on how to contact the team and game developers to address your issues.

As you navigate the enchanting world of Disney Dreamlight Valley, you may encounter challenges requiring assistance from developers. Whether it’s addressing in-game bugs, resolving account issues, or clarifying inquiries about in-app purchases, our guide is here to ensure your gaming experience remains enjoyable and hassle-free.

How to Contact Disney Dreamlight customer support

If you have additional questions not addressed on the Disney Dreamlight Valley official website, connecting with customer service is easy. You can either utilize the in-game Customer Center or directly contact the Disney Dreamlight Valley team through their official social media accounts or website. They are ready to assist with any concerns or questions you may have.

How to Contact via in-game Customer service option

To contact the customer support team in Disney Dreamlight Valley, simply follow these steps:

  • Launch the game on your device.
  • Tap on the Settings gear icon.
  • In the Settings menu, tap on the Help icon.
  • Enter Show User ID.
  • Enter your concerns and issues.
  • Enter your Username in the game.
  • Enter the Problem Type.
  • Finally, tap the submit button to send your inquiry.
Disney Dreamlight Valley Customer support
Image via Gameloft

Reporting an Issue

  • Select the appropriate category for your inquiry (Purchase Inquiry, Account Inquiry, Game Inquiry).
  • Enter Platform Type.
  • Enter your Email address.
  • Provide a detailed description of your inquiry.
  • If it’s a Purchase Inquiry, you may need to provide information about the item purchased and your Account ID.
  • Complete the form and click the Submit button to send your inquiry.
Disney Dreamlight Valley Gameloft Customer support
Image via Gameloft

Once you’ve submitted your question, the Customer Center Team will reply within 48 hours via the email address you supplied. If you have further matters to discuss, you can explore additional available services.

How to Contact the Developer team directly

Alternatively, you can reach out to the developers directly through their official social media accounts. For support on Twitter, visit @DisneyDLV, where you can ask questions and seek assistance. You can also join the official Discord channel to connect with fellow players and admins for quick help. To contact them through their official website, go to the Disney Dreamlight Valley Official Website, where various channels are available to ensure you receive the support you need.

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