Frozen City is a new city-building simulation game by Century Games Pte. Limited. Set in an ice and snow apocalypse, it asks you to don the hat of the chief of the last town on Earth. You need to gather resources, assign workers, explore the wilderness, conquer tough surroundings, and use various methods in order to survive. Ever since the game’s inception, the need to contact Frozen City customer support has constantly been on the rise.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all of you to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Frozen City Additionally, if you are starting, check our beginner’s guide and redeem code articles as well to have a smooth journey!
How to Contact Frozen City Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Frozen City customer service is available to contact anytime to answer any queries from you folks.
There are three ways to contact the customer support team of Frozen City. You can either contact them from in-game menu options, contact them via the official Support website of Frozen City, or reach out to the Developers at Century Games Pte. Ltd. directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the menu icon located at the left of the game screen.
- A pop-up window will appear on your screen next. At the bottom of the menu bar, you will come across two navigable tabs, namely, User Info and Settings. Navigate to the Settings tab.
- From under the Settings menu, navigate to Support.
- This would take you to the FAQ page of Frozen City where the developers have already pre-addressed some of the Frequently Asked Issues about Accounts, In–App purchases, and other in-general queries. To see if your issue has been addressed out there, navigate to the Category that best describes your issue.
- Up next, you will be able to view the list of questions addressed under that category. Tap on your query when you come across it, to read the solution/fix for it. You will likely come across your exact issue.
Taking assistance from Live Chat Support
If your issue still persists or is something that is sun-addressed under the FAQ section, you must resort to taking assistance from Live Chat Support. Adhere to the steps below to do so:
- While still on the FAQ page, scroll up to the bottom of the page and tap on the Chat with Us button.
- This would take you to a private chatroom where the chatbot would greet you and ask for the assistance that it can provide you.
- Make sure that you are descriptive about your issue and are attaching relevant screenshots by tapping on the clip/attachment icon adjacent to the blank text area.
- An agent from the Customer Support team will join the room and answer back to your inquiry as soon as he/she is available. Make sure that you are actively checking out this section once you have asked for assistance so as not to miss out on the replies. You may do multiple follow-ups in the same mail thread if required.
How to Contact via the official website of Frozen City
Players can directly go to the official help website of Frozen City and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.
- Navigate to the official Customer Support page of Frozen City here.
- Once redirected, you will be able to access the Frequently Asked Queries in the Knowledge Base and get assistance from the Live Chat Support. The steps for doing so have already been discussed in the previous section.
How to Contact the Developer Team Directly
You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You may reach out to the team at the official Facebook community of Frozen City. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
Did we satisfy your query about connecting to the official customer support? Check our other support guides below:
- How to connect Madden NFL 24 Mobile customer support
- How to connect NBA Live Mobile Basketball customer support
- How to connect Doomsday: Last Survivors customer support
- How to connect UFC Mobile 2 customer support
Still, facing any issues in contacting the Frozen City customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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