Gardenscapes is the first hit from renowned Russian developer Playrix‘s Scapes series. As the name suggests, players are given the duty of solving match-3 puzzles to restore a wonderful garden to its former glory. They get to embark on an adventurous journey to the bottom of the secrets that the garden holds and enjoy the company of amusing in-game characters, including Austin, their butler. Since the game’s inception, the need to contact Gardenscapes customer support to report in-game bugs has gone up.
Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs.
How to Contact Gardenscapes Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Gardenscapes customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Gardenscapes. Players can either contact from in-game menu options, contact via the official help website Gardenscapes, or reach out to the Developers via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the cogwheel icon located at the top right corner of the game screen.
- A pop-up window with four navigable tabs, namely, Settings, News, Community, and, More Games would show up on your screen next. While on the Settings tab, you will come across the Help and Support button. Tap on that.
- This would take you to the official Support page of Gardenscapes where you will discover that the developers have pre-addressed some of the frequently asked queries about in-app purchases, troubleshooting, and other general issues on this page. To view the questions addressed under each category, simply switch over to the category that best describes your issue.
- Up-next tap on the desired query to read the solution/fix for it. You will likely come across your exact issue out there.
Taking assistance from Live Chat Support
Another alternative can be taking assistance from the Live Customer Support team.
- While still on the Playrix Support page, scroll down to the bottom and tap on the Chat with Us button.
- This would take you to a private chatroom where the chatbot would greet you and ask you to describe your issue in detail. Make sure that you are descriptive about your issue while typing.
- Based on what you have sent, the chatbot will revert with a list of FAQs and articles matching your issue.
- Continuous inputs would be taken from you till the Chatbot can find you a fix. If it does not work, you will be connected with an agent from the Support team who will get back to you as soon as he/she is available. Make sure that you are checking out this section frequently to see if anyone from the Support team has reverted.
Raising a Ticket
If your issue persists at this stage, you may look forward to raising a Support ticket. Adhere to the steps below to do so:
- You can access the official support form of Gardenscapes here.
- Once on the Contact Us page, you will be required to provide the following inputs:
- Preferred Language
- Your Name
- Your email Address
- Type of problem you are having (choose the category of your issue from the drop-down)
- A detailed description of your issue
- Your ID
- Your team ID
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a Ticket.
The developer team will get back to you at the email address provided, within 72 hours. You may do additional follow-ups in the same thread if required.
How to contact via Gardenscapes Official Website
Players can directly go to the official support website of Gardenscapes and access the customer service option from there. It could be another alternative where players face login problems and cannot access the in-game support option.
- Visit the official support website of Gardenscapes here.
- Once redirected, you can access all the pre-addressed articles from the database and get in touch with the Support team via the Live Chat Assistance. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers directly via their social media handles. @garden_scapes is the official Twitter handle of Gardenscapes for catering to the queries from players. You may additionally reach out to the team at the Official Facebook page of Gardenscapes. Players can additionally join their Discord server where tons of passionate fans would be there to solve individual queries.
Still, facing any issues in contacting the Gardenscapes customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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