Last Island of Survival: How to contact the customer support service

Resolve your issues within a jiffy!

Last Island of Survival is a free-to-play mobile game that combines the survival and battle royale genres. From the house of HK Hero Entertainment Co. Ltd., it is set on a large island with a variety of different environments, including forests, beaches, and mountains. Players must scavenge for resources, build shelters, and fight against other players, zombies, and other creatures to survive. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Last Island of Survival.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of  Last Island of Survival.

How to Contact Last Island of Survival Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Last Island of Survival customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Last Island of Survival. Players can contact via in-game support options, or they can reach out to the Developers at HK Hero Entertainment Co. Ltd. directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • First things first, tap on your User Profile located at the top-left corner of the home screen.
  • Under the Personal info tab next, you will find your ID No. Copy that to your clipboard as you will be requiring it at the later stages for reporting a bug/feedback.
  • Tap on the humanoid icon located at the top right corner of the game screen.
Last Island Of Survival in-game Customer Service
Image via HK Hero Entertainment Co. Limited
  • This would take you to the in-game Customer Service Page of Last Island of Survival. You will discover that the developers have categorically addressed some of the Frequently Asked Questions pertaining to Account Issues, Payment Issues, Official Communities, and various other Hot Topics. To find out if your issue is addressed out there, simply navigate to the category that best describes your issue. Up next, tap on the relevant query, to read the answer/fix for it. You may also filter the results by inputting keywords from your issue in the search bar. It is likely that you will come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something that has not been addressed on the Customer Service Page, you need to report a bug. Adhere to the steps below to do so:

  • While still on the Customer Service Page, tap on the Contact Us button, located at the bottom f the page.
  • This would take you to a private chat room where the chatbot would ask the kind of assistance you need and revert back with three options. Choose Bugs Feedback when you find it.
  • The Chatbot would revert back saying it is your personal assistant and ask you to choose the category of your issue for the list of issues.
  • Once you select one, it would ask you to fill in the answers to some of the automated questions as the next step in the inquiry. A Fill in button would get activated at the bottom of your chat screen at this point. Tap on that.
  • You will be asked to provide the following inputs next:
    • Your User ID/Username
    • The date on which you registered your account with the game
    • Your Country/region
    • At least one screenshot of your issue for better assistance
    • The sub-category of your issue/the main problem you encountered (Choose the option from the picklist field that best describes your issue)
Last Island Of Survival Reporting a Bug
Image via HK Hero Entertainment Co. Limited
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully report the bug.

How to Contact the Developer Team Directly

You may mail the developer team directly here. Another approach could be to reach out to the Developers at HK Hero Entertainment Co. Ltd., directly, via their Social Media handles. You can reach out to the team at the official Facebook ID of Last Island of Survival. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Support Team of Last Island of Survival? Head straight to our comments section and get your queries resolved. Happy Gaming!

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