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Limbus Company: How to contact the customer support service

Resolve your issues within a jiffy!

Limbus Company is a new turn-based RPG title by Project Moon. Set in the world of Lobotomy Corporation, it asks players to take control of a gang of 12 Sinners and journey deep inside Lobotomy Corporation’s buried facilities to seize the Golden Boughs. The game offers plenty of characters at your disposal, each of which comes with unique traits. Users need to strategize what teams should be formed, after carefully analyzing the traits and characteristics of each character. Ever since its release, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Limbus Company.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Limbus Company.

How to Contact Limbus Company customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Limbus Company customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Limbus Company. Players can contact them from in-game menu options, or reach out to the Developers at Project Moon directly via social media handles.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the top-right corner of the home screen.
  • A pop-up menu would appear on your screen with three options, viz, Settings, Return, and Quit Game. Players must choose the Settings option.
  • The in-game Settings menu would show up on your screen next. This menu has five tabs aligned one below the other at the extreme left side of the menu, namely, Gameplay, Graphics, Audio, Account, and Misc. Players must switch over to the Misc. tab.
  • Under the Misc. tab, tap on the Customer Service option once you find it.
Limbus Company in-game FAQ section
Image via Project Moon
  • This would take you to the FAQ page where you will discover that the developers have already addressed some Frequently Asked Queries pertaining to Payment, and Account. To read the solutions/fix for those, simply switch over to the relevant category tab that best describes your issue. Scroll down till you find your issue and tap on the downward arrow beside the query to expand the answer. It is likely that you will come across your exact issue over there.

Contacting the Customer Service Team

If your issue still persists or is something that has not been addressed under the FAQ section, you may resort to getting in touch with the Support team via the Support email. Adhere to the steps below to do so:

  • While still on the FAQ page, switch over to the General tab.
  • On the General tab, you will find just one question that addresses what should be done if your issue remains unaddressed. Tap on the downward arrow present to the right of the question to expand the answer.
Limbus Company Inquiry Raising Section
Image via Project Moon
  • You will find the Customer Service email ID hyperlinked over there. Tap on that.
  • This would redirect you to the email composing page where the email Subject would be set as Bug Report/Question by default. You will be additionally asked to mention your Device Model and Device OS before you go into writing about your issue in detail.
  • Once you have penned down your issue, send your email to the team. The Customer Service team ideally gets back within 48 to 72 hours. You may do multiple follow-ups in the same mail chain if required.

How to Contact the Developer Team Directly

You may mail the developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @LimbusCompany_B the official Twitter handle of Limbus Company. Players should additionally do a follow-up on the Discord server of Project Moon, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Limbus Company customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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