NBA All-World: How to contact the customer support service

Resolve your issues within a jiffy!

NBA All-World, an open-world sports title by Niantic has recently launched and has been attracting many players. The game is a roam-and-collect way of play where players can accomplish milestones by conquering each area with their favourite NBA Superstars. Since the number of players is slowly increasing and are encountering issues in between, the need to contact Customer Support has been very important in NBA All-World.

Since the game got its release a few days ago, it is pretty evident that players will have to ask queries as they go on encountering issues or bugs. These will have to be shared with the developers and they need to be addressed at the earliest to resolve and bring a better experience. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. So to help the players have a hassle-free experience, here’s our step-by-step guide to contacting the customer support team of NBA All-World.

How to Contact NBA All-World customer support

NBA All-World offers support options in many different ways which can be utilized by the players. The support for the game will be available all the time for any player to ask their queries.

There are two ways to contact the customer support team of the NBA All-World. Players can either contact via the in-game Customer Center or can reach out to the Developers at Niantic directly, via their social media handles.

How to Contact via in-game Customer service option

Reporting a Bug

Players can contact the support service within the game itself as every developer provides the option for the same. In NBA All-World, players can follow the below steps to contact the support team.

  • After launching the game on your device, click on the basketball icon at the bottom of your map screen.
  • A list of menus would appear on your screen. Click on the Settings option from this menu.
  • On the top right corner of the settings submenu, you can find the (?) icon. Click on that to open the help page.
Reporting a Bug in NBA All-World
Image via Niantic
  • A list of options is present on the help page, be it understanding the gameplay, troubleshooting, or account queries. Since we need to report a bug, we can click on the Get in Touch option.
  • In the Get in Touch submenu, players can see the How to Report a Bug option, in which they can click the link provided. You can access the site here.
  • It’ll take you to the NBA Bugreports site, where you can see the bug reports listed. If you have a Niantic account, you can either upvote the existing bug posts or create a new post on the site.

Connecting with a Live Customer Service Agent

Another alternative to getting your issues fixed is talking with the Live Agent from the Support team. To do so, you can follow the steps below.

  • After launching the game on your device, click on the basketball icon at the bottom of your map screen.
  • A list of menus would appear on your screen. Click on the Settings option from this menu.
Contacting Agent in NBA All-World
Image via Niantic
  • Scroll down and find the Chat the Support option, click to open the chat section.
  • This would take you to a Live Chat Room where an Agent from the Support team would connect with you. You can share your queries, report a bug, and follow the agent’s instructions.
  • Players can also find the option to chat with the agent on the Help page in the top right corner.

How to Contact the Developer Team directly

Another approach to reach out to the developers is by communicating with them with the help of Social Media platforms directly. Most of the developers get in touch with the team via their social media handles. You can contact the NBA All-World team through their official Twitter handle @nbaallworld. Another way is through their official Facebook handle @nbaallworld and Instagram handle @nbaallworld.

Are you still facing any issues in contacting the Customer Support Team of NBA All-World? Head straight to our comments section and get your queries resolved. Happy Gaming!

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