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Ragnarok Arena – Monster SRPG: How to contact the customer support service

Resolve your issues within a jiffy!

Ragnarok Arena – Monster SRPG is the latest RPG title by  Gravity Game hub. The game combines battle with a comprehensive cinematic story, similar to one of the most popular titles, Raid: Shadow Legends. Players must create their strongest squad possible using the popular monsters from the Ragnarok series that they collect and raise, and enlist them in their Ragnarok Arena Adventure. Since its release, it has appeared in the download list of over 100k RPG lovers. The need to contact Customer Support has been constantly rising in Ragnarok Arena – Monster SRPG.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-game assets or sections. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Ragnarok Arena – Monster SRPG.

How to Contact Ragnarok Arena – Monster SRPG customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Ragnarok Arena – Monster SRPG customer service is available to contact anytime to answer the queries from the players. 

There are two ways to contact the customer support team of Ragnarok Arena – Monster SRPG. Players can either contact via the official website of Ragnarok Arena – Monster SRPG, or they can reach out to the Developers at Gravity Game Hub directly, via their social media handles.

How to contact via Ragnarok Arena – Monster SRPG official website

Players can directly go to the official website of Ragnarok Arena – Monster SRPG and access the customer service option from there. Adhere to the steps below to do so:

  • Players must visit the official website of Ragnarok Arena here.
  • Once you are re-directed to the official website, tap on the three-line bar located in the top-left corner of the webpage.
  • From the drop-down menu options, choose the Support option when you find it. If you face any troubles in the process you may directly head to the Support section from here.
Ragnarok Arena Monster SRPG Knowledge Base
Image via Gravity Co. Ltd.
  • You will find that Ragnarok Arena and Ragnarok Labyrinth have a dedicated Knowledge base that has answers to some of the frequently occurring queries and issues. To read those, first tap on Ragnarok Arena. You will find 10 articles on Game Content and Frequently Occurring Technical Issues. You must check this section first to see if it has got a fix for your issue.

Reporting a Bug

If your issue still persists or is something different, you need to submit a ticket. Adhere to the below steps to do so:

  • Scroll down to the bottom of the Knowledge base webpage. You will find the Submit New Ticket option somewhere at the bottom right corner of the webpage. One may also head back to the Support page and tap on the Contact Us option from there.
  • This would take you to the Customer Service Form Page of Gravity Game Hub. The following details will be asked from you on that page:
    • Your email address
    • Character ID number
    • Game name
    • Character Name
    • The server on which you are playing
    • The Topic of your issue (account-related, technical problem, in-game problem, etc)
    • The Subject of your query
    • A detailed description of your issue.
    • Relevant attachments in the form of screenshots for better assistance.
Ragnarok-Arena-Monster SRPG Customer Service Form
Image via Gravity Co. Ltd.
  • Once you have provided all the inputs, tap on the Submit button to successfully submit a ticket.

The developer team will get back to you in the email ID provided, within 72 hours. You may do multiple follow-ups in the same mail chain if required.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers directly, via their Social Media handles. @RO_Arena_Global is the support Twitter handle of Ragnarok Arena – Monster SRPG for catering to queries from users. You can reach out to the team at @Ragnarok Arena Global which is the global Facebook ID of Ragnarok Arena – Monster SRPG. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Ragnarok Arena – Monster SRPG customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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