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Realm of Spirit: How to contact the customer support service

Resolve you issues within a jiffy!

Realm of Spirit is an adventure MMO turn-based RPG genre title that comes with an intriguing plotline in each of its quests. Developed by Metaworld Entertainment Inc, it asks users to fight enemies with the class that they choose from the four existing classes. Each of the four primary character classes in Realm of Spirit has special skills and talents that are unique to them. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Realm of Spirit.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Realm of Spirit.

How to Contact Realm of Spirit customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Realm of Spirit customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Realm of Spirit. Players can either contact them from in-game menu options, or they can reach out to the Developers at Metaworld Entertainment Inc directly via social media handles.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the bottom-right corner of the home screen.
  • The in-game Settings menu would pop up on your screen next. The in-game Settings menu would come with two additional tabs aligned one below the other to the right of the menu, viz FAQ and Support. Players must navigate to the FAQ tab first, by tapping on that.
Realm of Spirit in-game Help Center
Image via MetaWorld Entertainment
  • This would redirect you to the in-game Help Center of Realm of Spirit. You will find the developers have addressed some of the Frequently Asked Queries pertaining to Account, Game Mechanics, Technical Issues, Billing, and Community on this page. To find your issue from the queries addressed under these categories, simply tap on the relevant category that best describes your issue. Up next, search from the list of questions that appear and tap on the relevant one when you find it, to read the answer/fix for it. You may additionally filter the results by describing your problem or inputting keywords from your issue in the Search bar. It is likely that you will come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something that has not been addressed under the FAQ section, you may connect 1:1 with a Live Agent from the Support team via the Custome Service Chat system. Adhere to the steps below to do so:

  • If your issue has been addressed under the FAQ section, you can just tap on that for unfolding the answer. Just below the answer/fix you will find the Contact Us button. If your issue has not been addressed in the FAQ section, you can alternatively go back to the in-game Settings menu and navigate to the Support tab.
  • Following any one of these paths would lead you to a private chat room where the chatbot would ask you about your query. You need to type out your issue in the text area and send that. Make sure to be detailed in your description.
Realm of Spirit in-game Customer Service section
Image via MetaWorld Entertainment
  • Up next, you will be asked to wait for 24-48 hours after which a Live Agent from the Customer Service team will join the private chat room and interact with you to get your issues resolved.
  • You will also be asked to provide the following details in advance for faster assistance:
    • Your Player ID.
    • The date and time of issue occurrence.
    • Relevant screenshots of your problem, if any (To add screenshots from your phone’s gallery, tap on the Gallery/Image icon present to the left of the text area).

Note: Make sure that you are checking out the Customer Service section frequently during this 48-hour window, i.e., till you hear from the Team.

How to contact the Developer Team Directly

Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @MetaWorld_Ent which is the official Twitter handle of Metaworld Entertainment. You can additionally reach out to the team at @RealmOfSpirit, the official Facebook page of Ream of Spirit. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Realm of Spirit customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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