The Lord of the Rings: Heroes of Middle-earth, is a captivating and grand RPG mobile gaming expedition. From the house of Electronic Arts, it is inspired by J.R.R. Tolkien’s esteemed literary works, including The Lord of the Rings and The Hobbit. Players must embark on a journey through the realms of Middle-earth, unearthing the unique abilities of each character. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in The Lord of the Rings: Heroes of Middle-earth.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of The Lord of the Rings: Heroes of Middle-earth.
How to Contact The Lord of the Rings: Heroes of Middle-earth customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the LoTR: Heroes of Middle-earth customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of LoTR: Heroes of Middle-earth. Players can contact via in-game support options, they can contact via the official website of LoTR: Heroes of Middle-earth, or they can reach out to the Developers at Electronic Arts directly, via their social media handles.
How to Contact via in-game customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel icon located at the top-right corner of the home screen.
- This would take you to the in-game Settings menu which consists of 5 tabs stacked one below the other, namely, General, Account, Privacy, About, and Support. Players must switch over to the Support tab.
- Under the Support tab, the first thing that you should do is Copy the game version on your clipboard. Next, smash the Get Support button located under the Support tab.
- This will redirect you to the Official Support Webpage of The Lord of the Rings: Heroes of Middle-earth. You will find that the Developers have already addressed some of the Commonly Occurring Queries on this page. To view the commonly asked queries, you just have to select the topic of your query from the Select Topic picklist field. You may even input keywords from your query to filter out the unwanted results. It is likely that you will come across your exact issue out here.
Reporting a Bug
If you do not get the intended results and your issue is different, you have to raise a query against it. To do so, adhere to the steps below:
- While still on the Answer Headquarters Page, scroll down to the bottom of the page and tap on Contact Us.
- The EA Sports Case Information page loads on your screen next. You must now sign in using your EA Games account in order to proceed. Players can always log in with their Facebook account if they do not already have an EA Games account, but in that case, we advise creating a new EA account.
- Next up, you need to select the topic of your issue and the platform on which you are playing to proceed. Once done, click on Select Contact Option.
- The very next page that you are taken to would list the Recommended Support options for you. If your issue has been already addressed in the Answer HQ, they would only suggest you go through it. However, in certain cases, you will be asked to submit an email/ticket to the Support team. In this scenario, you will be asked to furnish the following inputs:
- Your name
- Email Address
- The subject of your query
- A detailed description of your issue
- Post relevant screenshots of your issue. ( Maximum size 100 MB)
- Finally, tap on the Email Us button to successfully raise your query. An EA Advisor would get back to you on your mail ID within 72 hours.
Taking assistance via Live Chat Support
Sometimes, as a third alternative, you may also be suggested to use the Live Chat System, on the Case Information Page, to get your queries fixed. For getting in touch with the Live Agent, you need to provide the following:
- The subject of your query
- Relevant attachments are in the form of screenshots.
Once you are done, tap on Request Live Chat. You will be connected to a Live Agent from the Support team within 10 minutes, provided you are raising the request within their working hours, and the agent is free to take up your issue.
How to Contact by visiting The Lord of the Rings: Heroes of Middle-earth official website
You can directly go to the official website of The Lord of the Rings: Heroes of Middle-earth and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- Players must visit the game’s official website here.
- Once redirected to the official website, scroll down to the bottom of the page and tap on the Help Center option. This would take you to the official help page of EA Games.
- Up next, you need to choose The Lord of the Rings: Heroes of Middle-earth from the list of games that come from the same developer house.
- This would take you to the Support page of the game where you can access the Answer HQ and even submit a ticket. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer Team directly
Another approach could be to contact the Developers directly, via their social media handles. You can reach out to @LOTRHeroes which is the Official Twitter handle of The Lord of the Rings: Heroes of Middle-earth for catering to the queries of the users. You can even reach out to the team at the Official Facebook ID of The Lord of the Rings: Heroes of Middle-earth, or do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of The Lord of the Rings: Heroes of Middle-earth? Head straight to our comments section and get your queries resolved. Happy Gaming!
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