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Tower of Fantasy: How to contact the customer support service

Resolve your issues in a jiffy!

Tower of Fantasy is an anime-styled sci-fi-based open-world MMORPG available for both mobile and PC, developed by Hotta studios and published by Level infinite. Embark on an epic Fantasy adventure set hundreds of years in the future on the distant planet of Aida. By contacting support players can clear any queries, and issues and inform the developers about any bugs or glitches. Here’s our step-by-step guide to contacting the customer support service team of Tower of Fantasy.

How to Contact Tower of Fantasy customer support 

Currently, there are three ways to contact the customer support team of Tower of Fantasy. Players can contact directly via in-game settings,  through support mail, or by reaching out to the developers at Hotta studios directly via social media handles.

How to contact via in-game customer service option

Tower of Fantasy enable 90 FPS
Image via Level Infinite
  • To contact the support team directly via in-game, open the game and head over to the top right corner of the screen above the presets button with gears on it, these are the settings.
Tower of Fantasy customer support
Image via Level Infinite
  • After opening the settings menu head towards the Customer service button at the top of the screen, represented by a person’s icon. This is the recommended method.

How to contact via Support service mail

Players may also contact the Support Team through support mail if they can’t log in to the game due to some issues. For the ease of conveying messages, players should compose their letters in such a way that it is not difficult for developers to understand. The letter should contain : 

  • The category of the problem you are facing.
  • Your player tag or account name.
  • Your email address. (the one with which the game is connected is recommended)
  • The message you want to convey.

How to contact the Developer Team Directly

Tower of Fantasy customer support
Image via Twitter

Another approach could be to reach out to the Developers via their Social Media handles. Players can reach out to the team at @ToF_EN_Official, which is the official Twitter Handle of Tower of Fantasy. 

Tower of Fantasy customer support
Image via Discord

Players should additionally do a follow-up on their Discord server ( tons of passionate fans are there to help users resolve their queries. These are some of the ways to reach out to the Tower of Fantasy customer support team for help!

Still, facing any issues in contacting the Tower of Fantasy customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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Ingame the customer support doesn’t work. Just shows a white blank page and makes the game lag.
The link to the support e-mail only shows 404 not found.
Great help =_=


Yeah, missing my account and haven’t been able to get help. My friends can see my Avatar and level, but my account wont link. Been seeing a lot of complaints about CS not answering.


I want to report loads of problems with TOF shutting my game off from my pc and how it also says that im low of memory in which i am not. I have full capacity of everything in my computer. I need someone out there to help me with all these issues against my pc use.

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