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Traha Global: How to contact the customer support service

Resolve your issues within a jiffy!

Traha Global is a recently released action MMORPG game. From the world of Moai Games, it offers a real-time experience for gamers making it a paradise for RPG lovers. The conflict between two main factions (Vulcan and Naiad) serves as the basis for what seems to be one of the best gameplay experiences in terms of graphics. Ever since its release, RPG lovers around the world have joined in to decide between the Naiad and Vulcan factions and become the protagonist of their chosen tales. The need to contact Customer Support has constantly been rising in Traha Global.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, issues relating to in-app purchases, and various other event-oriented issues. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Traha Global.

How to Contact Traha Global customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Traha Global customer service is available to contact anytime to answer the queries from the players. 

There are two ways to contact the customer support team of Traha Global. Players can either contact via in-game menu options or, can reach out to the Developers at Moai Games directly, via their social media handles.

How to Contact via in-game Customer Service option

Players must launch the game on their devices and tap on the screen to launch the Home Screen. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon present in the top-right corner of the in-game home screen. This would take you to the in-game menu options.
  • The in-game menu section has 5 tabs, namely, Graphics, Audio, Settings, Time/Language, and Account. Players must navigate to the Account tab next.
Traha Global in-game Customer Support Section
Image via Moai Games
  • Under the Accounts tab, you will find the Customer Support section. Once you find it, tap on the Support Center button aligned next to that section.
  • This would take you to the in-game Inquiry page where you can raise a 1:1 Inquiry. You will be asked to furnish the following information next:
    • The Category of your issue (Gameplay, Account, Payment, Events, Other)
    • Your email address
    • The subject of your inquiry
    • A Detailed Description of your issue(Selective questions will be asked under this section like Character Name, Server, e.t.c. based on your inquiry)
    • File Attachments (up to 100 MB) in the form of screenshots and videos for better assistance
Traha Global in-game Inquiry Page
Image via Moai Games
  • Once you are done providing all the details, tap on the Send button to successfully raise an Inquiry.

The Customer Support team will get in touch with you within 72 hours. You can keep a tab on your Inquiry raised and addressed by navigating to the My Inquiry tab under the Support Center. You can additionally do a follow-up in the same mail chain if required.

How to Contact the Developer Team Directly

You may mail the Developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You can reach out to the team at @TRAHAGlobal which is the official Facebook Page of Traha Global. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Traha Global customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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