War Robots: How to contact customer support service

Resolve your issues within a jiffy!

War Robots is an action title from MYGAMES, developed by Pixonic. In the game, you’ll control giant robots and join epic battles across different game modes and maps. Choose from various robots and weapons to customize your playstyle, then jump into intense PvP matches against players from around the world. Since the game’s inception, the need to contact the War Robots customer support to report in-game bugs has gone up.

Though the game has successfully delivered all the key elements one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you guys are facing hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. I want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. If you’re new to the game, don’t forget to check out some beginner tips, tier list, and all available redeem codes for exclusive rewards to boost your progress!

How to Contact War Robots Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the War Robots customer service is available to contact anytime to answer the queries from the players.  

There are three ways to contact the customer support team of War Robots. You can either contact from in-game menu options, contact via the official help website of War Robots, or reach out to the Developers via social media handles.

How to Contact via in-game Customer Service Option 

Launch the game on your device. Once the in-game title screen has loaded, adhere to the steps below:

  • Tap on the cogwheel icon in the game screen’s upper right corner.
  • Once on the in-game Settings menu, you will come across the Help section. Please tap on the Help Button under it.
  • This would take you to the Tech Support page which contains three sub-sections, namely Knowledge Base, Report an Issue, and My Reports. Navigate to Knowledge Base first.
War Robots FAQ page
Image via MY.GAMES
  • You will now be redirected to the game’s dedicated Knowledge Base. A lot of frequently asked queries about your Account, Purchases, Gameplay, etc., have been pre-addressed under this section. To see if your issue has been addressed out there, scroll up until you come across the category that best describes your issue.
  • Up next, tap on the pertinent query to read the answer/fix stated under it. You will likely come across your exact issue out there.

Reporting an issue

If your issue still persists or is something that has not been pre-addressed under the Knowledge Base, you need to report an issue. Adhere to the steps below to do so:

  • Head back to the Tech Support page and tap on the Report an Issue option.
  • Up next, you will be asked what exactly you want to report. It may be Account issues, Payment Issues, Technical Issues, or some other issues. Choose the category that best fits your case.
War Robots in-game Chat Support
Image via MY.GAMES
  • This would take you to a private chatroom where you must describe your issue in detail along with supporting screenshots. Tap on the clip/attachment icon adjacent to the blank-text area field to add screenshots. An auto-generated text would be received next that would let you know that you will be routed to one of the agents whenever he or she is available. Make sure to frequently check this section so as not to miss out on their replies.

The business hours of the team are from 7 A.M. to 4 P.M. UTC on all weekdays. So, we suggest you report your case during these timelines for quicker responses. You can keep a tab of your issues raised under the My Reports section.

How to contact via War Robots Official Website

Players can directly go to the official support website of War Robots and access the customer service option from there. It could be another alternative where players face login problems and cannot access the in-game support option.

  • Players must visit the official Support website of War Robots here.
  • Once redirected, you will be able to access all the articles that have been categorically divided and addressed. Navigate to the category that best describes your issue first.
  • A list of questions would open up on the page that you are taken to. Scroll up till you come across your inquiry. Once found, tap on that to read the solution/fix for it.

Submitting a Request

At this stage, if your query/issue remains unaddressed, raise a Support Ticket. Adhere to the steps below to achieve the same:

  • Tap on the three-line bar located at the top right corner of the Support page.
  • This would unfold the Submit a Request option. Navigate to that.
  • While on the ticket-raising page, you would be asked to furnish the below inputs:
    • The category of your issue
    • Your email address
    • The subject of your inquiry
    • A detailed description of your issue.
    • The platform on which you play the game
    • Game version
    • Relevant file attachments in the form of screenshots for better assistance.
War Robots Raising a Support Ticket
Image via MY.GAMES
  • Once you have given inputs to all the required fields, tap on the Submit button which will get activated by this time.

How to Contact the Developer Team Directly

You may mail the developer team directly here. Another approach could be to contact the Developers directly, via their social media handles. You can reach out to the team at @warrobotsgame which is the Official Twitter handle of War Robots to cater to your queries. You can also reach out at the Official Facebook ID of War Robots. Additionally do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their queries.

Did we satisfy your query about connecting to the official customer support? Check our other support guides below:

Still, facing any issues in contacting the War Robots customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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