War Thunder Mobile: How to contact the customer support service

Resolve your issues within a jiffy!

War Thunder Mobile is a brand-new military action online game that offers mobile gamers the absolute best of the original War Thunder experience. From the house of Gaijin Entertainment, it asks players to command a variety of famous tanks, cruisers, and jets and engage in intense team fights. They must unlock better equipment, optimize their ammunition types and customize gear, as they progress through the game, to increase their chances of dominating the battlefield. Ever since it has been released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in War Thunder Mobile.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of War Thunder Mobile.

How to Contact War Thunder Mobile Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the War Thunder Mobile customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of War Thunder Mobile. Players can contact via in-game support options, they can reach the team via the official website of War Thunder Mobile, or they can reach out to the Developers at Gaijin Entertainment directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on your Profile icon located at the top-left corner of the game screen.
  • Two tabs to navigate to would show up on the left of your Profile icon, namely, Accounts, and Communities. While on the Account tab, tap on the Support button, located just below the Activate promo code button.
  • This would take you to the official support website of Gaijin Entertainment. Scroll down and choose War Thunder Mobile from the list of games that come under the Developer house.
  • You will now be redirected to the Official Support page of War Thunder Mobile. You will find that the developers have already addressed some of the Frequently Asked Queries to date, under the Main Section category. To read the answers for those, simply tap on the one that is relevant or is closely related to your query.

Reporting a Bug

If your issue still persists or is something that is not listed under the FAQ section, you need to raise a ticket. Adhere to the steps below to do so:

  • First things first, you need to sign in with your Google Play Account by completing the Two-Factor Authentication.
  • Once you are signed in, you will be redirected to the Support page of War Thunder Mobile. Tap on the three-line bar located at the top-right corner of the page.
  • A drop-down would appear next, with the Submit a Request option. Tap on that.
  • This will take you to the Ticket Raising Page of Gaijin Entertainment where you will be asked to provide the following inputs:
    • Choose Project (Choose War Thunder Mobile from the drop-down list)
    • The Category of your issue
    • Your game name
    • The subject of your query
    • A detailed description of your issue
    • Relevant file attachments in the form of screenshots for better assistance.
War Thunder Mobile Ticket Submission Page
Image via Gaijin Distribution KFT
  • Once you have provided all the inputs, tap on the Submit button to successfully submit your request.

How to Contact via the War Thunder Mobile official website

Players can directly go to the official help website of Gaijin Entertainment and access the FAQ section from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official help website of Gaijin Entertainment here.
  • This would take you to the official support website of Gaijin Entertainment. Scroll down and choose War Thunder Mobile from the list of games that come under the Developer house.
War Thunder Mobile official support webpage
Image via Gaijin Distribution KFT
  • Once redirected to the Support page of War Thunder Mobile, you can access the Frequently Asked Queries section and submit a request if your issue remains unresolved/unanswered. The steps for the same have been discussed in the previous section.

How to Contact the Developer team directly

Another approach could be to get in touch with the team at Gaijin Entertainment directly, via their Social Media handles. @WarThunder is the support Twitter handle of War Thunder Mobile for catering to the queries of users. You can even reach out to the team at the Official Facebook Page of War Thunder. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of War Thunder Mobile? Head straight to our comments section and get your queries resolved. Happy Gaming!

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