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Frost & Flame: King of Avalon: How to contact the customer support service

Resolve your issues within a jiffy!

Frost & Flame: King of Avalon is a strategy game where you can recruit legendary heroes to help you build your city, train your army, and fight against the Unmelted, a race of frozen monsters. Whether you’re looking for a powerful warrior to lead your troops into battle, a skilled archer to rain arrows down on your enemies from a distance, or a wise leader to help you devise battle plans, there’s a hero in Age of Frostfall who can help you achieve your goals. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Frost & Flame: King of Avalon. 

If you’re new to the game make sure to check out our beginners guide, and tip to unlock all heroes to get the basics to start smoothly. Don’t forget to check out the available redeem codes. Also, check out our tier list to get insight into the best characters.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Frost & Flame: King of Avalon.

How to Contact Frost & Flame: King of Avalon Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Frost & Flame: King of Avalon customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Frost & Flame: King of Avalon. Players can contact via in-game support options, or they can reach out to the Developers directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on your Lord/Profile Icon located at the top-left corner of the game screen.
  • This would take you to your Lord Info menu which has six in-game menus to navigate to, at the bottom of the menu page. From those options, smash on the gear/Settings icon once you find it.
  • The in-game Settings menu with a host of options to navigate to, would now appear on your screen. Amongst the options to navigate to, you will find the Game Help option. Tap on that.
  • A new pop-up menu screen would show up on your screen with two navigable options, namely, Contact Customer Support New, and Contact MOD. We are going to discuss both in this segment.
  • To start with, Contact MOD is an in-game feature that allows users to share their issues with Moderators. Moderators are just normal players who are willing to assist you and guide you with various aspects of the game. You can even choose to become a MOD yourself and help others.
Age of Frostfall Customer Support section
Image via WARMEST GOOD LIMITED
  • For genuine bugs and issues that you face, you must navigate to Contact Customer Support New. This would take you to the in-game Support page where you can access the game FAQ and other Hot topics about the game. You will discover that the developers have categorically addressed some of the Frequently Asked Queries about Accounts, Purchases, Game Lags, Crashes, etc. Tap on the one that best describes your issue.
  • Users may even choose to enter their query in the blank text area below and tap on the Send button. The chatbot would then revert with a list of FAQs about your query. Based on the choices that you make, the chatbot may revert with one or two questions, and eventually with the solution/fix documented under that question. You will likely come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something that is listed under the FAQ section, you need to submit a ticket. Adhere to the steps below to do so:

  • While still on the Contact Customer Support New page, tap on the Bug Report option from the list of issues that have been categorically addressed on this page.
  • The chatbot would immediately revert with the bug collection form link. Tap on that. This will redirect you to the Ticket Submission page where the following inputs will be asked for:
    • Game Unique ID (It would be populated by default)
    • When you discovered this problem(Input the date on which you first figured out the issue.
    • A detailed description of your issue.
    • Relevant file attachments in the form of screenshots for quick assistance.
Age of Frostfall Ticket Submission Page
Image via WARMEST GOOD LIMITED
  • Once you have provided all the inputs, tap on the Submit button to successfully submit your Ticket.

That’s how you can reach the Frost & Flame: King of Avalon Support easily without any hassle.

Did we satisfy your query about connecting to the official customer support? Check our other support guides below:

Still, facing any issues in contacting the Support Team of Frost & Flame: King of Avalon? Head straight to our comments section and get your queries resolved. Happy Gaming!

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