ArcheAge War is an MMORPG developed by Kakao Games, offering a rich tapestry of quests, dungeons, guild rivalries, and intricate crafting systems to explore. As you explore this game, you may come across issues or have questions about gameplay. In this guide, I’ll walk you through how to connect to the ArcheAge War customer support team effectively.
If you’re new to the game, make sure to check out our beginner’s guide and reroll guide for some tips to help you start. Don’t forget to explore the available redeem codes for some extra rewards, and be sure to take a look at our class tier list to learn about the top classes and pet tier list to learn about top pets to help in your adventure.
How to contact ArcheAge WAR Customer Support
If you ever need help while playing ArcheAge WAR, I’m here to guide you in connecting with the customer support team. The game’s Help section covers many common questions that might address your issue. If you still need assistance, you can contact the customer service team directly through the in-game menu or reach out via ArcheAge WAR’s official social media channels. They’re ready to assist with any concerns or questions you may encounter.
How to Contact via in-game Customer service option
To reach out through the in-game Customer Service option in ArcheAge WAR, follow these simple steps:
- Open up the ArcheAge WAR game on your device.
- Look for the Menu icon located at the top right corner of your screen near the Quest.
- Tap on the Menu icon to see more options and locate the Settings option at the bottom.
- Inside the settings menu, find and tap on Info.
- In the Info section, you’ll find various options related to game information.
- Select Support to access frequently asked questions and additional support resources.
Reporting an issue
Follow the above steps to go to the Support page. To report an issue the steps are given below.
- In the Customer Service section choose “Inquiry“.
- Choose the appropriate category that best describes your issue, such as Bug and Error, Account Problem, or Gameplay.
- Enter your email address.
- Provide your Server Name or Character Name.
- Enter a concise title for your inquiry and provide a detailed explanation of your issue in the content field.
- If necessary, include any relevant files or screenshots to help clarify the issue.
- Agree to the user information collection for inquiry purposes.
- Finally, tap “Send” to submit your inquiry to the customer support team.
How to Contact the Developer team directly
If you encounter any issues in ArcheAge WAR and need direct assistance from the developers, there are several effective ways to reach out. One method I’ve found useful is connecting through their official social media channels, such as their Facebook page. Additionally, their official website features a dedicated Support section where you can find forms to contact their support team directly.
Another helpful option is joining the game’s Discord community, where you can directly interact with mods and other players. When you need help, make sure to clearly explain your issue to get prompt assistance that addresses your needs.
Did we satisfy your query about connecting to the official customer support? Check our other support guides below:
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That’s all from us for the ArcheAge WAR: How to contact the customer support service! Did you find our ArcheAge WAR How to Contact Customer Service helpful? Do let us know in the comments!
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