From the house of Century Games Publishing, Awaken: Chaos Era is a unique mythical RPG-turn-based Game. Fantastic character design with each character exhibiting unique skills, along with a gripping storyline across 10 Chapters, makes the game one of the best experiences across this genre. Since its inception in the Gaming Industry, a lot of players have joined the battle to awaken the Hero inside them and bring back peace in the mythical world of Awaken. The need to contact the Customer Support team has also shot up significantly since then. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step Awaken: Chaos Era guide to contacting the customer support team.
How to Contact the Awaken: Chaos Era Customer Support
The support team has already answered a lot of frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Awaken: Chaos Era customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of Awaken: Chaos Era. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the Developers at Century Games Publishing via social media handles.
How to contact via in-game Customer Service option
Launch the game on your device. Once the in-game menu screen has loaded, adhere to the steps below:
- Tap on the Star icon present on the top-right corner of the Game’s Menu Screen.
- Choose the Settings option from the Catalogue menu that appears. This would take you to the in-game Settings menu.
- The Settings menu has 4 tabs namely, System, Game, Account and Language. Choose the Account tab by tapping on it.
- You will find a Service section in the Account menu with 4 buttons, the Data Reset Button, the Redemption Code button, the Support button and the Announcements button. Tap on the Support button.
- This would re-direct you to a Help page. You will find that a lot of frequently asked queries/problems have already been addressed by the Developers. To read those answers, you need to choose your issue/query type to continue. It might be a General query, Account related query, Game related issues or even be related to in-app purchases. Choose the exact issue type to read their proposed solution.
- If those answers do not satisfy you, or your query is something different, you can get in touch with the Support team. To do so, tap on the Message icon on the top write corner of the Help page.
- This would take you to a new room where you can chat with the Customer Support team at Awaken: Chaos Era. To report a bug, you need to feed them the following details:
- A detailed description of your issue plus the time of occurrence along with your local time-zone.
- Relevant Screen-recordings or screenshots of your issue for the team to assist you better.
- Your game ID/username.
- The source of your APK.
- Once you have inputted all the details of your issue, you need to tap on the Send button. The Support team would text you back based on your inputs.
How to contact via Awaken: Chaos Era Official Website
Players can directly go to the official help website of Awaken: Chaos Era and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Visit the Official Forum. It would take you to the official Website of Awaken: Chaos Era. You will find a 3 line bar on the top right corner of the page. Tap on it.
- Choose the Support option from the drop down menu that appears. This would take you to the Century Games Support Web-page. You will find that a lot of commonly occurring issues and queries have already been answered over there in the form of small articles. It is most likely that you will find your exact issue on this web-page. You may inputs keywords of your query in the Search bar, to find if your query has been addressed on that web-page.
- If you are not satisfied or your issue still persists, you need to raise a ticket. To do so, scroll down to the bottom of the Web Page and Tap on the Contact Us button.
- A new page loads, which asks for the following inputs:
- Your full name (Do enter your username too).
- Your email address.
- A detailed description of your issue.
- Lastly, you need to input the Security text and click on Submit. The support team would get back to you at the email address that you have entered, within 72 hours. You can do a follow-up if required, in the same mail chain.
How to contact the Developer team directly
Another approach could be to reach out to the Developers directly via their Social Media handles. @awakenchaosera is the support Twitter handle of Awaken: Chaos Era for catering to the queries from users. You can even reach out to the team at @AwakenChaosEra, which is the Official Facebook ID of Awaken: Chaos Era. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still facing any issues in contacting the Support Team of Awaken: Chaos Era? Head straight to our comments section and get your queries resolved. Happy Gaming!