BRIXITY is an innovative mobile city-building game, crafted by the creators of the acclaimed CookieRun IP franchise, Devsisters. Set in a serene sandbox city, it asks individuals to swiftly construct Brix and establish their urban landscapes to rejuvenate Earth. Players must manifest their imaginative concepts systematically, similar to reimagining renowned architectural wonders, crafting Brix representations of their pets, or any abstract idea they can conceive. Ever since it was released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in BRIXITY.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of BRIXITY.
How to Contact BRIXITY Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the BRIXITY customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of BRIXITY. Players can contact via the in-game support option, they can resort to contacting via the official Support website of BRIXITY, or they can reach out to the Developers at Devsisters directly, via their social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below:
- Tap on the three-line bar located at the upper right corner of the game screen.
- A drop-down list of options would appear at the right of the screen. Navigate to the Settings menu from there.
- The in-game Settings menu has four tabs in it namely; the Game tab, the Notifications tab, The Language tab, and the About Tab. Players need to switch over to the About Tab by tapping on it.
- You will find the Contact Support button on the right-hand side of the Account Menu. Tap on it next.
- This would direct you to the Help and Support web page of BRIXITY. You will discover that the Developers have addressed some of the Frequently Asked queries pertaining to Troubleshooting, Game Accounts, DevPlay Accounts, and various other gameplay aspects. To see if your issue has been addressed out there, simply navigate to the category that best describes your issue.
- Up next, you will be able to see all the queries answered under that category. Scroll down and simply tap on your query when you come across it. You may even filter the results by inputting keywords from your inquiry in the search bar. It is likely that you will come across your exact issue over there.
Reporting a Bug
If this does not satisfy you or you want to report a bug, a ticket needs to be raised. To raise a ticket, adhere to the steps below:
- While still on the Help and Support page, navigate to the first option, i.e., Contact Support Team.
- When you select Contact Support Team, a new page loads asking you to select the category of your issue from those provided. Your issue could be pertaining to in-app purchases, a network issue, or even an account issue. Pick the one that best describes your issue. For reporting a bug, choose the Bug Reports option.
- Up next, you will be taken to the Ticket Raising Page where the following inputs will be asked for:
- The Title of Your Query.
- The Time of Occurrence
- A detailed description of the problem.
- Your email ID.
- Your User ID.
- Device Model.
- OS Version.
- The Game Version
- Relevant file attachments in the form of screenshots for quick assistance.
- Click on the check-boxes provided next, to agree to the Terms of Service and Privacy Policy of the Developer Team.
- Finally, tap on the Submit Button to successfully raise a ticket.
How to contact via BRIXITY Official Website
Players can directly go to the official help website of BRIXITY and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official website of BRIXITY here.
- Once redirected to the official website, players must scroll down to the bottom of the webpage where they will come across four navigable options, namely, Press Kit, Terms of Service, Privacy Policy, and Customer Support. Players must tap on the Customer Support option.
- This would take you to the Help and Support website of BRIXITY where you can access the Frequently Asked Questions and even submit a ticket in case your issue remains unresolved. The steps for doing so are the same as we mentioned in the previous section.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers directly via their Social Media handles. @playbrixity is the support Twitter handle of BRIXITY for catering to the queries from users. You can even reach out to the team at the official Facebook ID of BRIXITY. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of BRIXITY? Head straight to our comments section and get your queries resolved. Happy Gaming!
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