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DragonNest2: Evolution: How to contact the customer support service

Resolve your issues within a jiffy!

Dragon Nest 2: Evolution is a new MMORPG title that is published by Level Infinite. From the developer house of Tencent, it delivers a fantasy-inspired storyline where players must travel to the continent of Altea and take down the monsters and dangers of the continent together while making sure that the goddess Altea, wins the war against the enemies and monsters. Players will have an ample amount of characters and weapons to choose from the available options in this class-based combat system. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in DragonNest2: Evolution.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of DragonNest2: Evolution.

How to Contact DragonNest2: Evolution Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the DragonNest2: Evolution customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of DragonNest2: Evolution. Players can contact via in-game support options, or they can reach out to the Developers directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:

  • You will find three options to navigate to, aligned one below the other at the left of the title screen. These options include Video Replays, Language, and Customer Support. Players must tap on Customer Support.
  • This would take you to a page where all the Frequently Asked Queries pertaining to Account have been addressed. If your issue is related to your game account, you can view the queries answered on this page. Else, tap on the Home button located at the top-right corner of this page.
Dragon Nest2 Evolution Customer Service Page
Image via Level Infinite
  • This would take you to the Customer Service page where you will discover that the Developers have already addressed some Frequently Asked Queries pertaining to Daily game issues, events, purchases, and in-game gameplay. A separate section on the left, titled Hot Issues, discusses the Hot topics pertaining to the game like Reporting Player IDs.
  • To find your issue from the queries addressed under these categories, simply tap on the relevant category that best describes your issue. Up next, scroll through the list of questions that appear to the left of the page you are redirected to, and tap on the relevant one when you find it, to read the answer/fix for it. It is likely that you will come across your exact issue over there.

Submitting a Ticket

If your issue still persists or is something that has not been addressed under the Customer Service Home page, you need to raise a ticket. Adhere to the steps below to do so:

  • While still on the Customer Service page, tap on the Contact Us button present below the Hot Issues section.
  • This would take you to the Issue Submission page where you will be asked to furnish the following details:
    • The Issue Category (Select one from the drop-down list).
    • A detailed description of your issue.
Dragon Nest2 Evolution Raising a Ticket
Image via Level Infinite
  • Once you have provided all the necessary information, tap on the Submit button to successfully raise your issue.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @dragonnest2official which is the official Instagram handle of DragonNest2: Evolution. You can additionally reach out to the team at the official Facebook page of DragonNest2: Evolution. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the DragonNest2: Evolution customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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