“EA Sports, It’s in the Game” is a phrase that instantly brings childhood memories rushing back. One game that uses this phrase is FC Mobile. Since the game’s inception, the need to contact FC Mobile 26 customer support to report in-game bugs has gone up, given the number of players and events the game brings in.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the player/customer support team.
If you are just starting with FC Mobile, don’t hesitate to check our guide on How to Level up quickly, How to play with your Friends, How to get some quick Gems, and also grab some free Redeem Codes! Also, if you have come across Universal Rank Players in the game, check out our guide on how to utilize them efficiently. Additionally, if you are wondering whether to buy the recent Star Pass, don’t forget to check our suggestion!
How to Contact FC Mobile Customer Support
The support team has already answered a lot of frequently asked questions on EA Sports’ official website. But if anyone can’t satisfy themselves, the FC Mobile customer service is available to contact anytime to answer the queries from the players.
There are three main ways to contact FC Mobile customer support. You can reach out through the in-game support menu, contact the team via the official EA website, or get in touch with EA Sports through their official social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below.
- Tap on the Settings (cogwheel) icon located at the top-right corner of the home screen. The in-game Settings menu would pop up on your screen.
- You will find the Customer Service option under the settings menu, but before getting in touch with the support team, you need to keep your ID ready. You can access your user ID (UID) at the top of the Settings menu, under the Account Management section.
- Next, tap on the arrow adjacent to the Customer Service option.
- Once you do so, you are redirected to the EA help website. You will find out that the Developers have already addressed a lot of frequently asked queries about Your Account, Missing Content, Known Issues, Game Information, Reports, bans, suspensions, and Technical Issues. To see if your issue has been addressed out there, simply navigate to the category that best describes your issue.
- The queries addressed under that category will be visible on your screen next. To read the answers to any one of those, simply tap on that. You may even input keywords from your query to filter out the unwanted results.
Taking assistance from the Live Chat Support
If you do not get the intended results and your issue is different, you may resort to taking assistance from Live Chat Support. To do so, adhere to the steps below:
- Scroll down to the bottom of the webpage and tap on the Chat with Us button.
- This would take you to a private chatroom where you will be asked to pick the category of your issue first, amidst a host of categories.
- Up next, you will be asked to choose a sub-category. Tap on the one that best describes your issue.
- Based on your inputs, the chatbot will revert to the FAQs that are closely linked to your issue. These options would also come with two navigable buttons. If you have already glanced through the FAQs or you could not locate/resolve your issue from the FAQs that the chatbot reverted with, tap on the No, it didn’t help me button.
- At this stage, the chatbot would look to create a support ticket for you. You will be asked for the following inputs:
- Your Email Address
- Your First Name and Last Name
- The category of your issue
- The various sub-categories that would follow.
- If the chatbot feels that there is nothing that can be done about your issue, it will close the conversation then and there. Otherwise, an agent from the EA Advisor team will get back to you as soon as he/she is available.
How to Contact by visiting the FC Mobile official website
You can directly go to the Answer HQ website of FC Mobile and access the customer service option from there. It could be another alternative in case you are facing login problems and cannot access the in-game support option.
- Go to your browser and visit the EA Sports forum. Once the website loads, select FC Mobile from the list of products present under the Featured Boards section.
- Under the Answers HQ page of FC Mobile, you can access all the community discussions related to bugs and other issues. You can also choose to put out your issue in words for the community to address. However, you are required to log in with your EA credentials first.
- You may also refer to the topics that have already been addressed by the EA Help team on the FC Mobile Help page.
- Once you tap on a given topic to read its contents, you will discover that for some of the issues, there is a Contact Us option available below. You can even access that and get your issues fixed. The steps for doing the same have already been discussed in the previous section.
How to Contact the Developer Team directly
Another approach could be to contact the Developers directly. If your issue persists, you may contact them via their social media handles. You can reach out on their Official Twitter handle, @EAHelp, to cater to the queries of the users.
Additionally, you can also reach out to the team through FC Mobile’s official Facebook page, Twitter page, or follow up on their Discord server. The Discord community is filled with passionate players who are often happy to help you resolve your queries.
Want to top the Leaderboard regularly in Division Rivals? Check our Division Rivals Guides below!
Still facing any issues in contacting the FC Mobile customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
For more Mobile Gaming news and updates, join our WhatsApp group, Telegram Group, or Discord server. Also, follow us on Instagram, Twitter, and Google News for quick updates
This game is designed to cheat the player, it’s very frustrating. I have lost over 100000 cups and am losing to lower ranking uncontrollably, quality strikers miss open shots in front of the goal, all players turn the ball over to the opponent far to often, defenders don’t defend. I am on a 30 game losing streak, I have made it to FIFA champions and now I am on legend II. This is totally unacceptable. I have spent a lot of money to make my team better and the better my team gets the more I lose. I have asked… Read more »
Same problems i already lost 79000 cups it really sucks
Im losing points bugs the game is freezing i just cant play everytime i came close to the opponent half i bugs a lot everytime
My fifa mobile account delete please my fifa mobile account recovery account Name-sksajis and level 37 and over 133 please recover y mu account🙏🙏🙏🙏
I am having some of the same issues. I have not been able to get onto the game in over 2 weeks and the last time I played I was also losing to teams that were worse than me uncontrollably. Whenever I would play on challenge mode, I was put up against people that were twice as good as me. Every time I came close to tying with someone, it would time me out and say server connection time out. I didn’t play any division rivals. My team was a 124 OVR and I was going up against either 108… Read more »
Hi my name- sksajis-my fifa mobile account deleted please 🙏 help my account name sksajis/team over 134 /level 37
This game is the worst game I have ever seen in my whole life.The reasons are:- If I do passes it is always going to the opponents rather than the player I want to. If I do some packs expecting messi or Ronaldo I always get worst possible.I never got them nor anybody like zidane or baresi. And also whenever I lose the opponents are constantly emoting dislike. And atleast increase the pack luck. that’s a very big thank you.Never in my whole life playing this game for 1 year not studying for exams constantly online playing head to head… Read more »
I have a problem it is we’ve failed to login.please try again
Please help me
Good afternoon, I am a player in fc mobile, I really ask you to please add a promising, popular goalkeeper, his addition will definitely attract a lot of new players, please add the goalkeeper “Matvey Safonow” from Russia, at the moment he plays in PSG. And if you add it, please with a rating of 81. Thank you.
Events Retro stars an error occurred does not allow the player Stoichkov
I bought wish mistake FC points, and now, I can’t download anything, AppStore asking me to give my bank card, help me, I don’t need it
Someone has entered my Google account and entered my fc mobile account and deleted it I got rid of than guy but when I enter the game I linked ea account but when I choose ea account to play It creating me a new account so how can I restore my old account that deleted by that guy?
I cannot join any league show user in cooldown period didn’t join this league
Now anytime I want to redeem it just writes one trial per player. And when I check my inbox in the game I don’t see any rewards. I deleted my fc mobile and downloaded it again, but it didn’t work