Ghost Master: Survival is an Asian-style ghost-hunting MMORPG title that has been developed by Pisces Game. Set in the early 20th century, it asks users to lead a group of demon-taming masters and hunters who carry powerful elixirs and talisman paper against the devil princess in a war. Players must use Taoist magic and wage war against these demons and devils to unravel a captivating storyline that is filled with mysteries. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Ghost Master: Survival.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Ghost Master: Survival.
How to Contact Ghost Master: Survival customer support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Ghost Master: Survival customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Ghost Master: Survival. Players can either contact via the in-game Customer Center or can reach out to the Developers at Pisces Game directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the Temp Menu icon (Plus icon) located at the extreme right corner of the screen.
- A drop-down list of menu options would now show up at the bottom right corner of your game screen. Players must navigate to the Settings menu from there.
- The in-game Settings menu consists of three tabs to navigate to, namely, Battle, System, and History. While on the System tab, players will come across the Customer Service button, at the bottom right corner of the menu window. Tap on that.
- This will take you to the Help Center of Ghost Master: Survival where you will discover that the developers have already addressed some of the Frequently Occurring Queries, pertaining to Login, Account, Payment, Gameplay, and other General Issues. To read the solution/fixes for those, simply navigate to the category that best describes your issue.
- Up next, you will see the list of queries addressed under that category. Tap on the query that you feel can address your issue, to read the solution or fix it. You may even filter the results by inputting keywords from your issue in the search bar. It is likely that you will come across your exact issue out there.
Getting in Touch with the Support Team
If your issue persists or is something that has not been addressed on the Help Center page, you may resort to taking assistance from the game’s Live Chat Support. Adhere to the steps below to do so:
- While still on the Help Center Page, tap on the Contact Us button, located at the bottom of the page.
- This would take you to a private chat room where the chatbot would greet you and ask you whether it can help you in any way.
- Make sure that you write about your issue in detail. You may even attach screenshots of your issue by tapping on the plus icon, located at the immediate left of the blank text area.
- If the chatbot doesn’t have an answer to your query it will connect you with an Agent from the Support team as soon as possible. Make sure that you do a follow-up in the private chat room to see if any agent has entered the chat. Until and unless your problem is resolved, the Live Agent will continue to be in touch with you.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at Pisces Game directly, via their Social Media handles. You can even reach out to the team at the Official Facebook Page of Ghost Master: Survival. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Ghost Master: Survival? Head straight to our comments section and get your queries resolved. Happy Gaming!
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