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Harry Potter: Magic Awakened: How to contact the customer support service

Get your issues resolved quickly!

Harry Potter: Magic Awakened developed in collaboration between Warner Bros. Games and NetEase Games, is an exciting collectible card game (CCG) that incorporates elements of MMO and RPG gameplay. Fans of the beloved Harry Potter series are eagerly anticipating the chance to delve into the captivating storyline and immerse themselves in the magical world of this highly anticipated game. As the popularity of Harry Potter: Magic Awakened continues to grow, there has been an increasing demand for contacting Customer Support.

I also have several guides to help you get started and master the game. The Beginners Guide covers the basics, and the Reroll Guide offers tips for optimizing your card rerolls. For PVP combat, the PVP Guide provides essential strategies. The Currency Guide explains in-game currency, and for building an effective deck, check out the Deck Tips and Card Tier List. If you have any concerns, the Customer Support Guide will help you contact the support team.

While Harry Potter: Magic Awakened offers a fulfilling magical gaming experience, there are certain issues that players encounter and seek assistance from the developers. These issues may include in-game bugs, account-related concerns, and questions regarding in-app purchases. To ensure that all users can enjoy a seamless and trouble-free gaming experience, we have provided a straightforward guide outlining the steps to contact the customer support team of Harry Potter: Magic Awakened.

How to Contact Harry Potter: Magic Awakened customer support

The official website of Harry Potter: Magic Awakened already provides answers to many frequently asked questions. However, if players are not satisfied or have further queries, they can always reach out to the customer service team of Harry Potter: Magic Awakened.

There are two main methods to contact the customer support team: through the in-game Customer Center or by directly reaching out to the developers at Warner Bros Portkey Games or Netease via their social media handles.

How to Contact via in-game Customer service option

To contact the customer support team in Harry Potter: Magic Awakened, follow these steps:

  • Launch the game on your device.
  • Go to Menu and tap on Player Services.
  • Tap on the Settings gear icon located at the bottom left corner.
  • In the Settings menu, tap on the Service headset icon.
  • Enter your email address.
  • Select the appropriate issue type from the drop-down menu.
  • Describe your issue in the provided text area.
  • Finally, tap the submit button to send your inquiry.
Harry Potter: Magic Awakened Customer service
Image via Warner Bros

To report an issue, follow these steps within the in-game Service Center:

  • Select the appropriate category for your inquiry (Purchase Inquiry, Account Inquiry, Game Inquiry).
  • Provide a detailed description of your inquiry.
  • Enter your email address.
  • If it’s a Purchase Inquiry, you may need to provide information about the item purchased and your Account ID.
  • Complete the form and click the Submit button to send your inquiry.
Harry Potter Magic Awakened Customer Support
Image via Warner Bros

After submitting your inquiry, the Customer Center Team will reach out to you within 48 hours using the email address you provided. If needed, you can continue the conversation by replying to the same message thread.

How to Contact the Developer team directly

Alternatively, you can directly contact the developers by reaching out to their official social media handles. The support Twitter handle for Harry Potter: Magic Awakened is @hpmagicawakened, where you can ask your queries and seek assistance.

Additionally, you can contact them through the Official Facebook ID, which is @harrypotterMA.en. To follow up on your inquiries, you can also visit the Portkey Games Support official site. If you are from the Ashwinder server, it is recommended that you contact the team directly from NetEase Customer Service Instead.

For related guides, check out:

Did you find our Harry Potter: Magic Awakened: How to Contact the Customer Support Service helpful? Do let us know in the comments below!

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