Honor of Kings: How to contact the customer support service

Resolve your issues within a jiffy!

Honor of Kings is the latest and one of the most famous MOBA titles right now. From the house of Level Infinite, the game asks players to go against each other in a 5v5 match, to destroy the enemy nexus as soon as possible.  They must select from a list of Heroes before the start of the game, each of which comes with a unique set of skills. Ever since the game was released in Brazil, it has been the most in-demand MOBA title worldwide. The need to contact Customer Support has been constantly rising in Honor of Kings.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Honor of Kings.

Additionally, you can check out our redeem codes article for some in-game rewards. We also provide essential tips for your journey, including our Beginners guide, Tier List, Currency management, Best Settings guide, and insights on Reputation Points, along with some advanced tips on the in-game Map, Ranked mode, Equipment, Arcana, Laning system strategies.

How to Contact Honor of Kings customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Honor of Kings customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Honor of Kings. Players can contact them from in-game menu options, they can contact them via the official support website of Honor of Kings, or they can reach out to the Developers at Level Infinite directly via social media handles.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the top-right corner of the home screen. This would take you to the in-game Settings menu.
  • The in-game Settings menu has 9 tabs aligned one below the other to the left of the menu screen. Under the Basic tab, you will come across the Player Support section, just underneath the Account Details section. This section comes with 3 options to navigate to namely Search Q&A, Player Support, and Report a Bug. Users must tap on Player Support.
Honor of Kings Customer Service section
Image via Level Infinite
  • This would take you to the Customer Service page where you will discover that the Developers have already addressed some Frequently Occurring Queries about Daily game issues, events, and in-game gameplay. A separate section on the left talks about the Self-Help Shortcut tools and which one should be used when to quickly resolve the issues encountered in the game.
  • To find your issue from the queries addressed under these categories, simply tap on the relevant category that best describes your issue. Up next, scroll through the list of questions that appear to the left of the page you are redirected to, and tap on the relevant one when you find it, to read the answer/fix for it. You will likely come across your exact issue over there.

Submitting a Ticket

If your issue persists or is something that has not been addressed under the FAQ section, you need to raise a ticket. Adhere to the steps below to do so:

  • While still on the Customer Service page, tap on the Contact Us button present below the Shortcut Tools section.
Honor of Kings Submitting an issue
Image via Level Infinite
  • This will take you to the Issue Submission page where you will be asked to furnish the following details:
    • The Issue Category (Select one from the drop-down list).
    • A detailed description of your issue.
  • Once you have provided all the necessary information, tap on the Submit button to successfully raise your issue.

How to Contact via the official website of Honor of Kings

Players can directly go to the official help website of Honor of Kings and access the customer service option from there. It could be another alternative in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official website of Honor of Kings here.
  • On this webpage, tap on the three-line bar located at the top-right corner.
  • Choose Support from the drop-down list of menu options that appear next.
Honor of Kings Official Website FAQ
Image via Level Infinite
  • This would lead you to the official Customer Service page of this game. Scroll down till you find the Can’t Log In To The Game? section. This section is specifically dedicated to giving access to the FAQs to users who cannot access the in-game support option. Switch over to the relevant category of your issue by using the left and right arrow buttons and tap on the category that best fits your case.
  • Finally, tap on the relevant question under that category, to expand the answer/fix for it.
  • If your issue remains unresolved at this stage, scroll down to the bottom of the webpage and tap on the Contact Us button. This would take you to the email composing page where the official support email of Honor of Kings will be added in the To section by default. Write to them about your issue via email. You can expect a response within 24-48 hours of sending the email.

How to Contact the Developer Team Directly

You may mail the developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @HonorOfKings which is the official Twitter handle of Honor of Kings. You can additionally reach out to the team at @HonorofKingsGlobal the official Facebook page of Honor of Kings. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Honor of Kings Kingdom customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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