Metal Slug: Awakening: How to contact the customer support service

Contact the developer team directly for a quicker response!

Metal Slug: Awakening is the new addition to the popular Metal Slug series, known for its fast-paced and action-packed gameplay. Developed by TiMi Studios and published by VNG Games and Tencent Games, the game is designed for mobile devices like iOS and Android. The developers of Metal Slug: Awakening are also open to player feedback and concerns, and reaching their Customer Support Service is possible through various methods.

Remaining faithful to its roots, Metal Slug: Awakening upholds the series’ beloved intensity in action and fast-paced gameplay that fans enjoy. It seamlessly combines traditional run-and-gun mechanics with modern mobile gaming features. You can delve into my beginner’s guide, character tier list, weapon tier list, and redeem codes for Metal Slug Awakening.

Remaining true to the series’ essence, Metal Slug: Awakening offers players intense shooting action, lively visuals, and a nostalgic nod to the classic arcade era. Initially launched in China to tap into the thriving mobile gaming market, the game’s success prompted its expansion to Southeast Asia. This expansion allows players in this region to enjoy the adrenaline-fueled gameplay and engage with the signature run-and-gun mechanics that define the series.

How to Contact Metal Slug: Awakening customer support

If players have questions or need help, they can find solutions on the Metal Slug: Awakening official website’s frequently asked questions section. For more assistance, they can contact the game’s dedicated customer service team.

There are two main ways to reach out for help. One is using the in-game Customer Center, which offers direct assistance within the game. Alternatively, players can contact the developers through the VNG Games website or their official social media channels.

How to Contact via in-game Customer service option

To get in touch with the customer support team in Metal Slug: Awakening, just follow these steps:

  • Open the game on your device.
  • Once the game loads, go to the Lobby.
  • Tap the gear icon in the upper left corner for Settings.
  • In the Settings menu, select the headset icon for Customer Service.
  • Choose the correct region information.
  • Select the category that matches your issue.
  • Tap the submit button to send your inquiry.
Metal Slug Awakening FAQ
Image via VNG Games

Reporting an Issue

Here’s how to report an issue through the in-game Service Center:

  • Pick the appropriate category for your question: Purchase, Account, or Game Inquiry.
  • Clearly describe your issue.
  • If it’s about a purchase, provide information about the item and your Account ID.
  • Complete the form and click Submit to send your inquiry.
Metal Slug Awakening Customer Support
Image via VNG Games

After you’ve submitted your inquiry, the Customer Center Team will promptly respond to you via the ticket associated with your game account. If needed, you can also reach out to them directly using their social media accounts.

How to Contact the Developer team directly

You can also choose to contact the developers directly by reaching out to their official social media accounts. One of the game’s publishers, @SNKPofficial, is available on Twitter for questions and assistance. Additionally, the game is active on various social media platforms, including the official Facebook page for Metal Slug: Awakening.

Furthermore, you have the option to interact with them through the official Discord community, where several admins are present to help you. For more updates on your inquiries, you can visit the official VNG Games website as well.

That’s all from us for the Metal Slug: Awakening How to Contact Customer Service! Did you find our Metal Slug: Awakening How to Contact Customer Service helpful? Do let us know in the comments!

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