Hyper Front: How to contact the customer support service

Resolve your issues within a jiffy!

Hyper Front is an all-new 5v5 competitive FPS tactical shooter game. From the house of NetEase, it comes with gameplay and visual style comparable to that of Valorant, Riot’s 5v5 game for PC that is coming for mobile devices too. Set in the sci-fi world, it gives an exciting shooting experience and unique hero abilities. There are many heroes with various roles and skills, allowing you to use clones, shrouding, barriers, and scouting skills to generate a range of tactical possibilities to support your team’s success. The game has already clocked up over a million downloads, as people from various corners of the globe have joined in to explore this exciting new PVP game across six different modes. The need to contact Customer Support has been constantly rising in Hyper Front.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Hyper Front.

How to Contact Hyper Front customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Hyper Front customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of Hyper Front. Players can either contact you from in-game menu options. They can contact via the official support website or reach out to the Developers at Netease directly via social media handles.

How to Contact via in-game customer service option 

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Players must tap on the arrowhead icon present in the top right corner of the in-game home screen. 
  • A drop-down menu would appear on your screen next. Tap on the Customer Service Option present at the bottom of the menu page. Whenever you visit this section, the game would require permission to access your phone’s camera.
Hyper Front customer support
Image via NetEase
  • Once you have given the same, you would be re-directed to the in-app customer center of Netease. 
  • You will find that the Developers have already answered the Frequently Asked Queries over there. To view the answers for the same, you just need to choose the category that your issue falls under. 3 categories have been added as of now, namely, Bug ReportCrash/Lag Problems, and Appeal Ban. You will likely find your exact issue over there.

Raising a Ticket

  • If your issue persists or is something different, you need to raise a Ticket. To do so, visit the Bug Report Section under FAQ.
  • Scroll down to the bottom of the Bug Report FAQ page. You will find a Contact Support option as an alternative. Tap on that.
Hyper Front customer support
Image via NetEase
  • You would then be asked to describe your issue in detail and attach relevant screenshots from your issue. The screenshots field is not mandatory, however, we insist you add screenshots if any for quick and better assistance.
Hyper Front customer support
Image via NetEase
  • Once you are done Describing your issue, tap on the Submit button to successfully raise a Ticket. You can check the status of your issue by navigating to the History tab, present just below the Support tab. Your issue will be taken up within 48 hours from raising a ticket. 

How to Contact the Developer Team directly

  • If the issue stills persist, you can get in touch with the Developer Team at NetEase Games directly. Reach out to them here. Go on to describe your exact issue in detail. Also attach screenshots of any, with the mailer.
  • The Developer Team will get back to you within 48 hours. You may do a follow-up in the same mail chain if required.
  • Additionally, you can reach them out here. You need to fill out a form, based on which the Developers would look to assist you. You need to give the following inputs:
Hyper Front customer support
Image via NetEase
  1. Your name
  2. Email ID
  3. The Subject of your query(make sure to mention the Game name in this column as well).
  4. Your query is in the form of a message.
  • Tap on Send message once you are done with all the inputs.

How to contact via Social media handles

Another way could be to try getting in touch with the team via their official social media handles. @HyperFrontEn is the official Twitter handle of Hyper Front for catering to the queries of the users. You can also write to them at @HyperFrontNetease which is the official Facebook page of Hyper Front. Players must additionally do a follow-up on their Discord community where tons of passionate fans are there to help users resolve their queries and issues.

Still, facing any issues in contacting the Hyper Front customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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