OUTERPLANE – Strategy Anime is one of the best exhilarating mobile games that combines the captivating world of anime with strategic gameplay. From the house of Smilegate Megaport, it allows players to go on an extraordinary journey through fantastical places where they will engage in thrilling combat, forge solid alliances, and command a force of amazing heroes. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in OUTERPLANE – Strategy Anime.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of OUTERPLANE – Strategy Anime.
How to Contact OUTERPLANE – Strategy Anime support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the OUTERPLANE – Strategy Anime customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of OUTERPLANE – Strategy Anime. Players can contact via in-game support options, they can raise a request via the official support page of Onstove, or they can reach out to the Developers at Smilegate Megaport directly, via their social media handles.
How to Contact via in-game customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the Widget icon located at the top-right corner of the screen.
- A host of in-game sections to navigate to would show up in a semi-circular arrangement, at the right of your screen. Hit the Settings icon when you find it from there.
- The in-game Settings menu would pop up on your screen next which has five tabs, namely, Graphics, Game, Notice, Sound, and Account. Players must navigate to the Account tab. Tap on the Customer Support option under the Account tab next.
- This would redirect you to the Customer Service page of OUTERPLANE – Strategy Anime. The Customer Service Page has two sections, namely, the Frequently Asked Help (FAH) section and the Help by Inquiry section. You will find that the developers have already answered some of the frequently asked questions under the Frequently Asked Help section. Besides that, the Help by Inquiry section categorically classifies the Frequently Occurring Issues/Queries pertaining to Game Connection, Account, Payment, Events, etc. To read the answers to those, simply tap on the relevant category that best describes your issue.
- Once you do so, Questions pertinent to your category would load on the screen. Tap on that to view the Help Details. You may additionally input keywords from your issue in the search bar.
Raising a Ticket
If your issue still persists or is something that has not been addressed under the Help by Inquiry section, you need to raise a ticket. Adhere to the steps below to do so:
- While still on the answer page of your query, Scroll down to the bottom of the answer and tap on the Inquire button.
- This would take you to the Inquiry Form page where the following inputs will be asked for:
- Your email address.
- The Server on which you were playing.
- The Title of Your Enquiry.
- A detailed description of your Inquiry.
- Relevant screenshots of your issue for them to assist you better.
- Once you are done entering all the details, tap on Register to successfully Register your Query. The Developer Team will get back to you at the email address provided by you within 72 hours. You may do a follow-up in the same mail chain if required.
How to Contact via the OUTERPLANE – Strategy Anime Official website
Players can directly go to the official help website of Smilegate STOVE and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official help website of OUTERPLANE – Strategy Anime here.
- Once redirected to the STOVE Customer Service page, players must tap on OUTERPLANE – Strategy Anime. This would take you to the Customer Service page of the game. You may refer to the Frequently Asked Help Section from here, or get in touch with the Customer Service Team by Registering an Inquiry from the Help by Inquiry Section. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer team directly
You may mail the Developer team directly here. They may even get in touch with the team via their Social Media handles. @outerplane is the support Twitter handle of OUTERPLANE – Strategy Anime for catering to queries from users. You can even reach out to the team at @OUTERPLANEGLOBAL, which is the Official Facebook ID of OUTERPLANE – Strategy Anime. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of OUTERPLANE – Strategy Anime? Head straight to our comments section and get your queries resolved. Happy Gaming!
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