PAYDAY: Crime War is a spin-off mobile version of the popular AAA first-person shooter Payday. Officially licensed from Starbreeze Studios AB, the game delivers a 4v4 shooter-based heist management gameplay. Players must unlock numerous of their favorite heisters, weapons, masks, and stunning outfits that they may use to personalize their load-outs. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in PAYDAY: Crime War.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of PAYDAY: Crime War.
How to Contact PAYDAY: Crime War support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the PAYDAY: Crime War customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of PAYDAY: Crime War. Players can contact via in-game support options, they can reach the team via the official website of PAYDAY: Crime War, or they can reach out to the Developers at PopReach Incorporated directly, via their social media handles.
How to Contact via in-game customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the cogwheel (Settings) icon located at the bottom left corner of the screen.
- This would take you to the in-game Settings menu which consists of 5 tabs, namely, General Options, Control Adjustments, Shoot Mode, Graphic Configuration, and HUD Layout. Under the General Options tab, tap on the Support button.
- This would redirect you to the official support webpage of PAYDAY: Crime War where you will discover that the developers have answered some of the Frequently Occurring Issues pertaining to Gameplay, Account, Purchases, and Technical. To find out if your issue is addressed out there, simply navigate to the category that best describes your issue. Up next, tap on the relevant query under that category to read the answer/fix for it. It is likely that you will come across your exact issue over there.
Reporting a Bug
If your issue still persists or is something that has not been addressed under the FAQ section, you may seek assistance by raising a ticket. Adhere to the steps below to do so:
- While still on the Support page, scroll down to the bottom of the page and tap on the Contact Us button.
- This would take you to the request-raising page where you will be asked to furnish the following information:
- Your email address
- Player ID
- Player Name (optional field)
- Mobile Operating System (optional field)
- Mobile OS Version (optional field)
- Device Model (optional field)
- App Version (optional field)
- The category of your issue.
- The subject of your inquiry.
- A detailed description of your issue.
- Relevant file attachments in the form of screenshots for quick assistance.
- After providing all the details asked for, players must agree to PopReach’s Privacy Policy rules by checking the box beside it.
- Finally, tap on the Submit button to successfully raise a ticket. The developer team will get back to you at the email address provided within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact via the PAYDAY: Crime War Official website
Players can directly go to the official website of PAYDAY: Crime War and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official help website of PAYDAY: Crime War here.
- Once redirected, players must next tap on the three-line bar located at the top-right corner of the webpage.
- From the drop-down list of options to navigate to that appears next, players must choose Game Support. his would take you to the Customer Support page of the game. You can categorically access the Frequently Asked Queries on that page and even submit a support ticket. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer team directly
Another approach could be to get in touch with the team at PopReach Corporation directly, via their Social Media handles. @PAYDAYCrimeWar is the support Twitter handle of PAYDAY: Crime War for catering to queries from users. You can even reach out to the team at @PaydayCW, which is the Official Facebook ID of PAYDAY: Crime War. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of PAYDAY: Crime War? Head straight to our comments section and get your queries resolved. Happy Gaming!
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