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Tokyo Ghoul: Break the Chains: How to contact the customer support service

Resolve your issues within a jiffy!

Tokyo Ghoul: Break the Chains is a brand new strategy RPG title that comes from the developer house of KOMOE TECHNOLOGY. Based on the popular anime series Tokyo Ghoul, it lets users experience the dynamic battle scenes of their favorite characters with 3D cel-shaded CG animation. There are multiple game modes to choose from, including classic storylines between humans and Ghouls, instances that can be challenged by a single player, co-op battles, and real-time PVP battles. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Tokyo Ghoul: Break the Chains.

If you are starting new in this game and looking for some tips to get a headstart then check our beginners guide to TGBC, and if you are looking for free gifts in this game, you should check Tokyo Ghoul Redeem Codes. Also, check out our reroll guide to get the best characters right from the start. And if you don’t who are the best ones refer to our tier list.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Tokyo Ghoul: Break the Chains.

How to Contact Tokyo Ghoul: Break the Chains Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Tokyo Ghoul: Break the Chains customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Tokyo Ghoul: Break the Chains. Players can either contact via the in-game Customer Support options or reach out to the Developers at KOMOE TECHNOLOGY, directly, via their social media handles.

How to Contact via in-game Customer service option

Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the upper left corner of the screen.
  • The in-game Settings menu would pop up on your screen next. It would consist of four navigable tabs, stacked one below the other at the extreme left corner of the menu screen. Navigate to the Account tab as and when you come across it.
  • Under the account tab, you will come across a humanoid icon, labeled, CS CTR. Tap on that next.
Tokyo Ghoul Break the Chains Help Center
Image via Komoe Technology Limited
  • This would take you to the game’s help center where you will discover that the developers have addressed some of the Hot Topics and App Problems, as of now. To see if your issue has been addressed in any one of these sections, simply navigate to that particular section.
  • The list of questions pre-addressed under that section will now be visible on your screen. To read the answers to any one of those, simply tap on that query. It is likely that you will come across your exact issue out there.

Reporting a Bug

If your issue still persists or is something that has not been addressed under the Help Center, you need to report an issue. Adhere to the steps below to do so:

  • While still on the Help Center page, tap on the Contact Us button, located right at the bottom.
  • This would take you to a private chat room where the chatbot would ask you if it can be of any help.
  • Just above the text area, you will notice that there is a button, labeled Frequently Asked Questions. Tap on that.
  • Up next, you will be asked to select an option from a list of issue categories. Players must choose the one that best describes their issue.
  • Up next, you will be asked to pick a sub-category.
  • Following that, you will discover that a new button labeled, Fill-In, has replaced blank text-area. Tap on that.
  • This will take you to the ticket-raising page where the following information will be taken from you:
    • Character Name
    • Character Id
    • Game Server
    • Time of issue occurrence
    • Mobile Device
    • System version
    • A detailed description of your issue
    • Relevant screenshots or videos for better assistance.
Tokyo Ghoul Break the Chains Ticket Submission Page
Image via Komoe Technology Limited
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. The Developer team will get back to you based on these inputs.

How to Contact the Developer team directly

You can mail the developer team directly here. Another approach could be to reach out to the Developers at KOMOE TECHNOLOGY, directly, via their Social Media handles. You can address your issue via @TokyoGhoulBtCEN which is the official Twitter handle of Tokyo Ghoul: Break the Chains. Players can additionally reach out via the Official Facebook Page of Tokyo Ghoul: Break the Chains. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Did we satisfy your query about connecting to the official customer support? Check our other support guides below:

Still, facing any issues in contacting the Support Team of Tokyo Ghoul: Break the Chains? Head straight to our comments section and get your queries resolved. Happy Gaming!

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