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Tower of God: New World: How to contact the customer support service

A quickstop solution to your problems!

Tower of God: New World is yet another title inspired by the popular Tower of God franchise. Staying true to the original universe, the game features unique RPG characteristics and strategic elements. With the launch, the need to contact Customer Support has steadily increased as players try to know more about the game. So in this guide, we’ll be explaining the steps to contact the customer support service of Tower of God: New World.

Some players of the game are frequently hampered by in-game bugs, account-related issues, and in-app purchase questions. Every user desires a smooth and bug-free gaming experience. As a result, they must contact customer service to clarify their doubts and problems.

How to Contact Tower of God: New World customer support

The support team has already offered a FAQ section on their official website to address common player inquiries. In the event that a player is unable to find a resolution to an ongoing problem or encounters a new issue, Tower of God: New World customer service is available to contact at any time to answer questions from the players.

There are three ways to contact Tower of God: New World customer support team. Players can contact them through in-game menu options, directly via the official Tower of God: New World support website, or directly through the game’s social media handles.

How to Contact via in-game Customer Service Option

The first method is to contact through the in-game menu. The game must be launched on the players’ devices. They must follow the steps below once the in-game home screen has loaded.

Tower of God: New World customer support
Image via Netmarble
  • On the main screen, you can find Settings situated at the right corner menu bar. Click on it to open a pop-up option.
  • Click on the Settings option once again, located in the bottom right corner of the pop-up screen, indicated with a wheel cog.
  • Once you open settings, you will find different options. Under the Help menu, you will find the Customer Support option.
  • Clicking it would take you to the Customer Service page pop-up where you can get answers to some Frequently Asked Questions about the game problems, purchases, events, and games addressed by the developers alongside the inquiries you have made.
  • Simply click on the applicable category that best reflects your issue to identify it among the issues covered by these categories in the top row. Scroll through the list of questions that appears below the category and click on the drop-down arrow icon of the appropriate question to check the items. You can also use the search bar for a more precise description.

Reporting a Bug

Currently, the option to report a bug is not available. We’ll be updating this space once we get the option to do so.

How to Contact the Developer team directly

Players can contact the developers directly. This can be done by contacting them via their social media handles. Players can contact the handle @ToG_new_world which is the official Twitter handle of the Tower of God: New World. Additionally, can contact the handle @towerofgodnewworld which is the official Facebook handle of Tower of God: New World. A follow-up on the official website will help too, which is home to many fans who are there to help users resolve their queries.

Are you still facing any issues in contacting the Customer Support Team of Tower of God: New World? Head straight to our comments section and get your queries resolved! 

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Love the game! Love the WEBTOON! Only negative thing is that my SSR “Horyang Kang” character is shooting one of its moves backward, as well as my SSR+ “Karaka” character. The game is flawless other than those two. Great layout, easy to miniver, flows perfectly in battle. Love everything else.


PLEASE HELP!!! I wanted to delete my account on one server but my main account on another also got deleted , how can i restore it . Guys Please Help , I made quite a progress there … pleasee!!

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