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BraveNine Story: How to contact the customer support service

Resolve your issues within a jiffy!

BraveNine Story is a new visual novel game developed by NEOWIZ. Users can embark on an adventurous journey into the hidden stories of their favorite character(mercenary). From a heart-fluttering love story to a thriller with twists and turns, they can collect a variety of Spin-off episodes by series regardless of genre. The pages of their story would contain breathtaking battles. Players must use their brains to tactically sweep their opponents in this turn-based RPG title. Ever since its release, it has topped the download charts. The need to contact Customer Support has been constantly rising in BraveNine Story.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of BraveNine Story.

How to Contact BraveNine Story customer support 

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the BraveNine Story customer service is available to contact anytime to answer the queries from the players. 

There are three ways to contact the customer support team of BraveNine Story. Players can contact via the in-game Customer Center, they may contact via the official website of BraveNine Story, or they can reach out to the Developers at Neowiz directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the top right corner of the in-game homes screen. This would take you to the in-game Settings Menu.
  • The Settings Menu has two tabs, namely, Settings and Notifications. Under the Settings tab itself, you will come across the Customer Center button. Tap on that to visit the in-game customer center.
Brave Nine Story Customer Center
Image via NEOWIZ
  • Under the in-game Customer Center, you need to select the category of your Inquiry. If it is pertaining to an in-app purchase, choose Purchase Inquiry. For other Inquiries, choose Game Inquiries. Once you navigate to the relevant category, you will be asked for the following details:
    • A Detailed Description of your Inquiry.
    • Your email address.
  • If you have a Purchase inquiry, you will be additionally asked about the item that you have purchased and your Google Account ID. Once you have provided all the information, tap on the Submit button to successfully submit your Inquiry. The Customer Center Team will get in touch with you via the email ID provided, within 48 hours. You may do a follow-up in the same mail chain if required.

How to Contact via the BraveNine Story Official Website

Players can directly go to the official website of BraveNine Story and access the FAQ section from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Visit the official website of BraveNine Story here.
  • Once you are redirected to the official website, tap on the three-line bar located at the top-left corner of the webpage.
Brave Nine Story Official Website FAQ section
Image via NEOWIZ
  • From the drop-down options next, choose FAQ. You will find that the Developers have already answered the Commonly Occurring Queries pertaining to Account, Payment, App-Usage, and other Help articles to assist users, on this page. Once you head to this section, simply navigate to the relevant question and tap on that to read the solution/fix for it. It is likely that you will come across your exact issue over there.

Contacting the Support team

For getting in touch with the support team via an external site, adhere to the steps below:

  • Visit the Official website of NEOWIZ Games here.
  • Once you are redirected to the webpage, scroll down to the bottom of the page, and chose the Contact option.
  • Next up on the Contacting Page, you will be asked for the following details:
    • The reason for contacting(Choose others if you are to report an in-game bug).
    • Your Name.
    • A detailed description of your inquiry.
    • Your email address.
  • Once you are done, tap on the Send button to successfully raise a Ticket. The Developer Team will get in touch with you at the email address provided. Make sure to sneak into your junk folder as well till the time your inquiry is settled.

How to Contact the Developer team directly

You may mail the team directly here. Another approach could be to reach out to the Developers directly via their Social Media handles. @Bravenine_Story is the support Twitter handle of BraveNine Story for catering to queries from users. You can even reach out to the team at @BraveNineStory which is the Official Facebook ID of BraveNine Story. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of BraveNine Story? Head straight to our comments section and get your queries resolved. Happy Gaming!

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