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Eternal Three Kingdoms: How to contact the customer support service

Resolve your issues within a jiffy!

Eternal Three Kingdoms is a new action RPG game brought to you by Com2uS Holdings Corporation. Players can control an entire empire in the game and compete with other empires for control of the area. The game also includes a variety of characters, each of whom has a unique set of abilities to enhance the strategic elements of play. Ever since it has been released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Eternal Three Kingdoms.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Eternal Three Kingdoms.

How to Contact Eternal Three Kingdoms Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Eternal Three Kingdoms customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Eternal Three Kingdoms. Players can contact via in-game support options, or they can reach out to the Developers at Com2Us directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:

  • Tap on the cogwheel icon located at the top-right corner of the screen.
  • The in-game Settings menu would pop up on your screen next. While on the Account tab, you will find that it has been split into two sections, namely, Account Info and Game Info. Under the Game Info section, tap on the Support button when you come across it.
Eternal Three Kingdoms Contact Us Page
Image via Com2Us Holdings Corporation
  • This will take you to the Contact Us page where you will discover that the developers have addressed some of the issues pertaining to Purchases, Accounts, Events, Games, ETC. To see if their issue/query has been addressed in any of these sections, players must simply tap on the relevant tab and scroll down till they come across their query. Next, tap on it to read the answer/fix. You may come across your exact issue over there.

Reporting a Bug

If your issue persists or is something that has not been addressed under the Contact Us page, you need to raise a ticket. Adhere to the steps below to do so:

  • While still on the Contact Us page, tap on the Pencil icon located at the top right corner of the page.
  • This would take you to the Ticket Submission page where the following inputs will be asked for:
    • The Category of your Issue (Choose one from the drop-down list)
    • Your email address
    • The title of your query.
    • A detailed description of your issue
Eternal Three Kingdoms Raising a Ticket
Image via Com2uS Holdings Corporation
  • Next up, you need to scroll down and Agree to the Terms stated. Tap on the checkbox to agree to the same.
  • This would activate the Send button at the bottom of the Ticket Submission Page. Tap on that to successfully Submit a Ticket.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers at Com2Us, directly, via their Social Media handles. You can reach out to the team at @Com2uS_Holdings which is the official Twitter handle of Com2Us Holdings Corporation. You may additionally reach out to the team at the official Facebook ID of Com2Us. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Support Team of Eternal Three Kingdoms? Head straight to our comments section and get your queries resolved. Happy Gaming!

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