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HEIR OF LIGHT Eclipse: How to contact customer support service

Resolve your issues within a jiffy!

HEIR OF LIGHT Eclipse is the latest fantasy RPG title that announced its arrival in the gaming industry. From the house of y Com2uS, it focuses on providing an enthralling fusion of gachaRPGaction, and strategy. A sequel to the popular gaming title HEIR OF LIGHT, it takes players on a never-ending adventure where players will have a choice of having their roster of heroes all set up from a variety of possible characters in the game. Ever since it was released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in HEIR OF LIGHT Eclipse.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of HEIR OF LIGHT Eclipse.

How to Contact HEIR OF LIGHT Eclipse Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the HEIR OF LIGHT Eclipse customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of HEIR OF LIGHT Eclipse. Players can contact via in-game support options, or they can reach out to the Developers at Com2Us directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:

  • Tap on your User profile, located at the upper left corner of the game screen.
  • A new menu screen would pop up on your screen with three navigable tabs, namely, Settings, Account, and Info. Players must switch over to the Account tab.
Heir of Light Eclipse Contact Us page
Image via Com2Us
  • Under the Account tab, you will come across the Support option. Tap on that. You’ll be directed to the Contact Us page after clicking this, where you’ll see that the developers have handled various problems involving purchases, accounts, events, games, and more. Players only need to tap on the appropriate tab and scroll down until they reach their query to see if it has been addressed in one of these sections. They must then tap on it to read the solution. You might find the solution to your problem there.

Reporting a Bug

If your issue persists or is something that has not been addressed under the Contact Us page, you need to raise a ticket. Adhere to the steps below to do so:

  • Tap the Pencil icon in the page’s upper right corner while you’re still on the Contact Us page.
  • This will direct you to the ticket submission page, where you must enter the information listed below:
    • The Category of your Issue (Choose the one that best describes your issue)
    • Your email address
    • The title of your query.
    • A detailed description of your issue
    • Relevant screenshots of your issue for better assistance
Heir of Light Eclipse Submitting a ticket
Image via Com2Us
  • The next step is to scroll down and accept the terms that are provided. To accept the same, tick the box.
  • This would turn on the Send button at the bottom of the Ticket Submission Page. Tap on that to successfully raise a Ticket.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers at Com2Us, directly, via their Social Media handles. You can reach out to the team at @HOL_Eclipse which is the official Twitter handle of HEIR OF LIGHT Eclipse. You may additionally reach out to the team at the official Facebook ID of HEIR OF LIGHT ECLIPSE. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Support Team of HEIR OF LIGHT Eclipse? Head straight to our comments section and get your queries resolved. Happy Gaming!

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