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Immortal Awakening: How to contact the customer support service

Resolve your issues within a jiffy!

Immortal Awakening is a brand new MMORPG genre gameplay that attempts to offer an experience similar to Diablo, combined with a special skill set and many character classes. From the house of Neocraft Limited, it lets users explore The Immortal War raging between Deities and Demons in their nation, while in control of their character. Users would be provided four distinct characters, each with a wide range of customizable features and special powerups. Ever since its release, the game has topped the download charts. The need to contact Customer Support has been constantly rising in Immortal Awakening.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Immortal Awakening.

How to Contact Immortal Awakening customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Immortal Awakening Story customer service is available to contact anytime to answer the queries from the players. 

There are two ways to contact the customer support team of Immortal Awakening. Players can either contact via the in-game Customer Center, or they can reach out to the Developers at Neocraft Limited directly, via their social media handles.

How to Contact via in-game Customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the Character/Profile icon located at the top left corner of the home screen.
  • A circular menu with loads of menu options would appear on your screen. Choose the Set option next, by tapping on it.
  • This would take you to the in-game Settings menu. The in-game Settings menu has 4 tabs, namely, General, AFK Settings, Chat Settings, and Privacy Settings. Under the General Settings tab, players must then navigate to User Center located at the bottom right corner.
  • The User Center menu has two options, viz, Account Upgrade, and Customer. This would take you to the Customer Support page which has the FAQ, New Ticket, and Ticket list tabs. Users must initially navigate to the FAQ section.
Immortal Awakening FAQ section
Image via Neocraft Limited
  • You will find that the developers have already answered a lot of Frequently Asked Queries and given solutions to recently reported issues/bugs under these sections. To read the answers to those, simply look for your query under this section and tap on that when you find it. You may also filter the results by inputting keywords from your issue in the search bar. It is likely that you will come across your exact issue out there.

Reporting a Bug

If your issue still persists or is something different, you need to raise a ticket. Adhere to the steps below to do so:

  • Under the Customer menu, switch over to the New Ticket tab.
  • This would take you to the Ticket raising page where you need to first select the category of your issue. It may be Account-related, Payment related, to an in-game bug or feedback, or you may even report a player. Choose the relevant one.
  • Based on your selection, you need to provide some additional information. In general, the following details are sought:
    • The date and time of issue occurrence.
    • Your character name or ID.
    • Registration date of account (only if you select Account Related)
    • Registration country/IP (only if you select Account Related)
    • Device name used to register (only if you select Account Related)
    • Payment Order ID (only if you select Account Related or Payment-related)
    • Recovery Email Address (required in case of Account Loss)
    • Link to the video.
    • A detailed description of your issue.
    • Relevant screenshots for better assistance.
Immortal Awakening Bug Report
Image via Neocraft Limited
  • Once you have provided all the information asked for, tap on the Submit button to successfully raise a Ticket.

You can keep a tab of your active and closed tickets under the Ticket List tab. After raising a ticket, make sure to check this section frequently to know the status of your raised ticket. Raise another one if and only if the previous one has been closed and your issue still persists/returns. Otherwise, there would be an unnecessary delay in service if you raise multiple tickets.

How to Contact the Developer team directly

You may mail the developer team directly here. Another approach could be to reach out to the Developers via their Social Media handles. @IA_NEO is the official Twitter handle of Immortal Awakening for catering to queries from users. Players can also contact at @ImmortalAwakeningOfficial which is the official Facebook page of Immortal Awakening. Players should then do a follow-up on their Discord Server, where tons of passionate fans are there to help users resolve their individual queries.

Still, facing any issues in contacting the Support Team of Immortal Awakening? Head straight to our comments section and get your queries resolved. Happy Gaming!

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