MLB 9 Innings Rivals: How to contact the customer support service

Resolve your matters in a jiffy!

The MLB 9 Inning series from Com2uS recently got a new title MLB 9 Innings Rivals, which is a new take on the Baseball franchise. The game offers realistic gameplay, intuitive controls, and a wide range of game modes making the game even better. With the launch, the need to contact Customer Support has steadily increased as players try to know more about the game. So in this guide, we’ll be explaining the steps to contact the customer support service of MLB 9 Innings Rivals.

Some players of the game are frequently hampered by in-game bugs, account-related issues, and in-app purchase questions. Every user desires a smooth and bug-free gaming experience. As a result, they must contact customer service to clarify their doubts and problems.

How to Contact MLB 9 Innings Rivals customer support

The support team has already offered a comprehensive FAQ section on their official website to address common player inquiries. In the event that a player is unable to find a resolution to an ongoing problem or encounters a new issue, MLB 9 Innings Rivals customer service is available to contact at any time to answer questions from the players.

There are three ways to contact MLB 9 Innings Rivals customer support team. Players can contact them through in-game menu options, directly via the official MLB 9 Innings Rivals support website, or directly through Com2us’ social media handles.

How to Contact via in-game Customer Service Option

The first method is to contact through the in-game menu. The game must be launched on the players’ devices. They must follow the steps below once the in-game home screen has loaded.

MLB 9 Innings Rivals customer support
Image via Com2uS
  • On the main screen, you can find Menu situated at the bottom right corner. Click on it to open a pop-up option.
  • Click on the Settings option, located in the bottom right corner of the pop-up screen, indicated with a wheel cog.
  • Once you open settings, you will find different settings. Under the Account setting, which can be seen on the right, scroll down to select the 1:1 Inquiry option.
  • Clicking 1:1 Inquiry would take you to the Customer Service page where you can get answers to some Frequently Asked Questions about the game problems, purchases, events, and games addressed by the developers.
  • Simply click on the applicable category that best reflects your issue to identify it among the issues covered by these categories in the top row. Scroll through the list of questions that appears below the category and click on the drop-down arrow icon of the appropriate question to check the items. You can also use the search bar for a more precise description.

Reporting a Bug

Currently, you can follow the above steps to go to the support page. To report a bug the steps are given below.

MLB 9 Innings Rivals customer support
Image via Com2uS
  • On the customer support page, you can find the Contact Us option, on the top with a pen icon and on the bottom with a blue button.
  • Fill in the necessary details such as player ID (CS Code/Hive ID), Subject of the report, and so on.
  • For CS (Customer Support) Code, go to Settings and you can find it under the Account section. You can also copy the code.
  • Players can upload screenshots of the bug if available, and then click Submit.

How to Contact the Developer team directly

Players can contact the developers at Com2us directly. This can be done by contacting them via their social media handles. Players can contact the handle @MLB9I which is the official Twitter handle of the MLB 9 Innings franchise, including the Rivals as well. Additionally, can contact the handle @mlb9irivals which is the official Facebook handle of MLB 9 Innings Rivals. A follow-up on the official forum will help too, which is home to many fans who are there to help users resolve their queries.

Are you still facing any issues in contacting the Customer Support Team of MLB 9 Innings Rivals? Head straight to our comments section and get your queries resolved! 

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