NBA SuperCard Basketball: How to contact the customer support service

Resolve your issues within a jiffy!

The first season of the well-known sports card battle game NBA SuperCard is currently underway. From the house of 2k, Inc., it matches All-Stars and legends from your favorite NBA and WNBA teams against one another in a full-court brawl. Players must use hundreds of collector cards to assemble the perfect basketball team. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in NBA SuperCard Basketball.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of NBA SuperCard Basketball game.

How to Contact NBA SuperCard customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the NBA SuperCard customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of NBA SuperCard. Players can contact them from in-game menu options, or they can reach out to the Developers at 2k, Inc. directly via social media handles.

How to Contact via in-game Customer Service Option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the three-line bar located at the top-right corner of the home screen.
  • A drop-down list of menus would appear to the right of your screen next. Choose the Settings option when you find it from that list.
  • The in-game Settings menu would pop up on your screen now. Navigate to the Support option from here by tapping on that.
NBA SuperCard Basketball Game Customer Support section
Image via 2k Games
  • Once the Support menu pops up, you will discover that the developers have categorically listed all the issues that a user must encounter, be it Card related issues or issues relating to Purchases, Events, Accounts, or even an in-game bug. These issues will be categorically listed as Feedback options. Players must tap on the category that best describes their issue.
  • Up next, a prompt action would ask you to select the email account that you want to report your issue with.
NBA SuperCard Basketball Game Emailing Feedback
Image via 2k Games
  • Upon choosing that you will be redirected to the email-sending page. The recipient address and email subject will auto-fill. You just need to pen down your feedback/issue in detail under the email body. Users may additionally attach screenshots of their issue(if necessary) with the email.
  • Once done, tap on the Send button to successfully raise an issue/feedback.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @NBASuperCard which is the official Twitter handle of NBA SuperCard. You can additionally reach out to the team at the official Facebook page of NBA SuperCard. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the NBA SuperCard customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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