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Newbie Life: Idle RPG: How to contact the customer support service

Resolve your issues within a jiffy!

Newbie Life: Idle RPG is a new Idle RPG title that has already set its foot globally. From the house of Com2us, the game features idle gameplay mechanics where players can gather resources, engage in battles, and earn rewards, as well as customize and upgrade their characters over time. Ever since it has been released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Newbie Life: Idle RPG.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Newbie Life: Idle RPG.

How to Contact Newbie Life: Idle RPG Customer Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the Newbie Life: Idle RPG customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of Newbie Life: Idle RPG. Players can contact via in-game support options, or they can reach out to the Developers at Com2Us directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:

  • Tap on the Widget icon located at the upper right corner of the screen.
  • A drop-down list of options to navigate to would now appear on the extreme right-hand corner of the screen. From among those options navigate to Settings.
  • The in-game Settings menu would pop up on your screen next. You will find that it has been split into two sections, namely, Preference & Notifications, and Game and Account Info. Under the Game and Account Info section, tap on the Contact Us button located at the bottom left corner of that section.
Newbie Life Idle Contact Us Page
Image via Com2uS Holdings Corporation
  • This will take you to the Contact Us page, where you’ll see that the developers have addressed some issues relating to purchases, accounts, events, games, and more. To see if their problem/question has been addressed in one of these sections, players simply need to tap on the relevant tab and scroll down until they reach their question. Then, they must tap on it to read the answer/fix. You may come across your exact issue over there.

Reporting a Bug

If your issue persists or is something that has not been addressed under the Contact Us page, you need to raise a ticket. Adhere to the steps below to do so:

  • While still on the Contact Us page, tap on the Pencil icon located at the upper right corner of the page.
  • This would take you to the Ticket Submission page where the following inputs will be asked for:
    • The Category of your Issue (Choose one from the drop-down list)
    • Your email address
    • The title of your query.
    • A detailed description of your issue
    • Relevant screenshots of your issue for better assistance
Newbie Life Idle RPG Ticket Submission Page
Image via Com2uS Holdings Corporation
  • Next up, you need to scroll down and Agree to the Terms stated. Tap on the checkbox to agree to the same.
  • This would activate the Send button at the bottom of the Ticket Submission Page. Tap on that to successfully Submit a Ticket.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers at Com2Us, directly, via their Social Media handles. You can reach out to the team at @Com2uS_Holdings which is the official Twitter handle of Com2Us Holdings Corporation. You may additionally reach out to the team at the official Facebook ID of Com2Us. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Still, facing any issues in contacting the Support Team of Newbie Life: Idle RPG? Head straight to our comments section and get your queries resolved. Happy Gaming!

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