Phantom Blade: Executioners is a new RPG title, offering an an exhilarating, high-octane action set in the mysterious Phantom World. Brought to you by Sharpman Studio Ltd., it asks players to fight through a hoard of enemies and clear level after level until reaching the final boss. Players must build a diverse arsenal of kung fu techniques to get past the levels. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Phantom Blade Executioners.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Phantom Blade Executioners.
How to Contact Phantom Blade: Executioners Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Phantom Blade Executioners customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Phantom Blade Executioners. Players can either contact via the in-game Customer Support options or reach out to the Developers at Sharpman Studio Ltd., directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game title screen has loaded, they must adhere to the steps below:
- On the title page, you will get a list of items to navigate to, aligned one below the other, towards the upper-right corner. Players must navigate to the Support option.
- This would take you to the game’s Help Center where the developers have already pre-addressed a lot of Frequently Asked Queries pertaining to Purchases, Accounts, Gameplay, Events, Bug reports, and other relevant topics. To see if their issue is addressed in any one of these sections, players must navigate to the category that best describes their issue.
- Up next, you will come across the entire list of questions that have been addressed under that category. To read the solution/fixes to any one of those, simply tap on that particular question. You may come across your exact query out there.
Taking assistance from the Live Chat Support
If your issue still persists or is not something that has been pre-addressed in the Help Center, you must resort to taking assistance from Live Chat Support. Adhere to the steps below, to do so:
- While still on the Help Center page, tap on the Contact Us button.
- This would take you to a chat window where the chatbot would greet you with the list of categories under which it already has some pre-addressed answers. You can choose any one that best fits your case.
- Based on your response, it will revert back with a list of questions falling under that category. Just select the pertinent question to get a reply with the answer.
- However, if you have already gone through the FAQ questions, do not waste time here. Simply, tap on the Humanoid icon located at the upper right corner of the chat window.
- You will be taken to a new chat window. Type out your issue in detail out there. Also attach relevant screenshots pertaining to your issue, if possible by tapping on the Gallery/Image icon present to the right of the text-area
- Based on your description, the organization will send you the required support personnel to this chat as soon as possible. Make sure that you do a follow-up in this section so as to not miss out on their reply.
Reporting a Bug
If you want to report a bug, adhere to the steps below:
- While on the Help Center page, navigate to the BUG Report section.
- Out there, you will come across only one query, that is Bug Report. Tap on that now.
- Next up, you will come across a solution, that comes with a link to open a bug report ticket. Tap on that link.
- You will be asked to provide the below inputs next:
- Character Name
- Character ID
- Type of Bug ( Choose one from the list provided)
- Time of Bug Occurrence
- A detailed description of your issue
- Frequency of Bug Occurrence (i.e., How often the Bug occurs)
- Relevant screenshots or video records of the Bug for better assistance.
- Once you have provided all the required information, tap on the Submit button to successfully raise a ticket.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at Sharpman Studio Ltd., directly, via their Social Media handles. You can reach out to the team at @PBEX_global which is the Official Twitter Handle of Phantom Blade Executioners for catering to the queries from users. You can additionally address your issue via the official Facebook page of Phantom Blade: Executioners. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Phantom Blade: Executioners? Head straight to our comments section and get your queries resolved. Happy Gaming!
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