After back-to-back award-winning smash-hit football games including Dream League Soccer, Score! Hero and Score! Match, First Touch Games is back with Ultimate Draft Soccer, a brand new soccer title. In a real-time multiplayer action setting, the game challenges users to collect and build a team of FIFPRO players and participate in easy-to-play and high-action seasonal football games. Ever since it has been released globally, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Ultimate Draft Soccer.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Ultimate Draft Soccer.
How to Contact Ultimate Draft Soccer Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Ultimate Draft Soccer customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Ultimate Draft Soccer. Players can contact via the official Support website of Ultimate Draft Soccer, or they can reach out to the Developers at First Touch Games directly, via their social media handles.
How to Contact via the official website of Ultimate Draft Soccer
Players can directly go to the official help website of Ultimate Draft Soccer and access the customer service option from there. Adhere to the steps below to do so:
- Visit the official Support web page of First Touch Games here.
- Once redirected to the Support page, players must scroll down and choose UDS (Ultimate Draft Soccer) from the list of games falling under the Developer house.
- This would take you to the FAQ page of Ultimate Draft Soccer where you will discover that the Developers have addressed some of the general queries pertaining to the game. To read the answers to any of those queries, simply tap on that. You may even filter the results by inputting keywords from your inquiry in the search bar. It is likely that you will come across your issue here.
Reporting a Bug
If your issue persists or is something that has not been addressed under the Support page, you need to raise a ticket. Adhere to the steps below to do so:
- While still on the FAQ page, you will discover five options to navigate to at the top, namely, Home, FAQS, Community, Submit A Request, and Sign In. Tap on the Submit a Request option.
- This would take you to the Ticket Raising Page of First TOuch Games where the following details will be asked for:
- Your email address
- The subject of your inquiry
- Issue Type (Choose the one that best describes your issue, from the drop-down list)
- Game (Choose Ultimate Draft Soccer from the list)
- Your preferred platform of play
- A detailed description of your issue
- User ID and Device ID
- Your Device Brand and Model
- Relevant file attachments in the form of screenshots for quick assistance.
- Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. The support team will get back to you at the email address provided, within 48-72 hours. YOu may do additional follow-ups in the same mail chain if required.
How to contact the Developer team directly
Another approach could be to reach out to the developers directly via their social media handles. @firsttouchgames is the official Twitter handle of First Touch Games, for catering to queries from users. Players can even reach out to the team at the Official Facebook ID of First Touch Games. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Ultimate Draft Soccer? Head straight to our comments section and get your queries resolved. Happy Gaming!
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