ZOZ: Final Hour: How to contact the customer support service

Resolve your issues within a jiffy!

ZOZ: Final Hour is the latest Third-Person Shooter title by NetEase Games. The game requires players to take on the role of Mercenaries and conduct extraction missions in San Yager in order to acquire Blood Crystals and bring them back to base. Killing zombies or even betraying your fellow Mercs and killing them are two ways of extracting these Blood Crystals. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in ZOZ: Final Hour.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of ZOZ: Final Hour.

How to Contact ZOZ: Final Hour customer support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone couldn’t satisfy himself, the ZOZ: Final Hour customer service is available to contact anytime to answer the queries from the players.

There are two ways to contact the customer support team of ZOZ: Final Hour. Players can either contact via the in-game Customer Center or can reach out to the Developers at NetEase Games directly, via their social media handles.

How to Contact via in-game Customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Once the in-game home screen loads, tap on the three-line bar located at the top-right corner of the screen.
  • A drop-down list of menus would appear to the right of your screen next. Navigate to the Settings option from this menu.
  • The in-game Settings menu has seven tabs, namely, Basic, Graphics, Controls, Sensitivity, Loot, Audio, and Language. Players must stay on the Basic tab and tap on the Service option located right at the bottom of the menu. Whenever you visit this section, the game would require permission to access your phone’s camera for better assistance.
  • Once you have given the same, you would be re-directed to the in-app customer center of ZOZ: Final Hour.
ZOZ Final Hour in-game FAQ Section
Image via NetEase Games
  • On the Support tab of the Customer Center, you will find that the developers have only listed the Bug Reports under the FAQ section as of now. Only one bug has been addressed over there. To view the fix for it, simply tap on the Bug Report button present under the FAQ section.

Reporting a Bug

It is likely that your issue has not been addressed yet under the FAQ section. Fret not, to get your issue fixed, you can even raise a ticket from the in-game Service Center. Adhere to the steps below to do so:

  • Visit the Bug Report Section under FAQ.
  • Scroll down to the bottom of the Bug Report Page, and tap on the Contact Us button once you find it.
  • This would take you to the Ticket Raising Page where you would be asked to describe your issue in detail and attach relevant screenshots from your issue. The screenshots field is not mandatory, however, we insist you add screenshots if any for quick and better assistance.
ZOZ Final Hour in game Ticket Section
Image via NetEase Games
  • You can successfully raise a ticket by tapping the Submit button after you have finished describing your problem. By going to the History tab, which is located below the Support tab, you may see the status of your problem. Within 48 hours of raising a ticket, your issue will be addressed.

How to Contact the Developer Team directly

You may mail the Developer Team directly here. Another approach could be to reach out to the developers directly via their social media handles. @zoz_finalhour is the support Twitter handle of ZOZ: Final Hour for catering to queries from users. You can reach out to the team at @ZOZFinalHour the Official Facebook ID of ZOZ: Final Hour. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Are you still facing any issues in contacting the Customer Support Team of ZOZ: Final Hour? Head straight to our comments section and get your queries resolved. Happy Gaming!

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