GuidesStrategy

Boom Beach Frontlines: How to contact the customer support service

Resolve your issues within a jiffy!

Boom Beach Frontlines is a strategy game developed by London-based Space Ape Games and mobile game giant Supercell. Expanding the boom beach universe, the game is a 9v9 team shooter and tactics-based title. Capture the areas with the help of your teammates while defeating the enemy group. By contacting support players can clear any queries, and issues and inform the developers about any bugs or glitches. Here’s our step-by-step guide to contacting the customer support service team of Boom Beach Frontlines.

There are various kinds of frequently asked questions in the community and the support team has already answered many of these on their official support website. But if a player can’t find the relevant answers they are looking for, they may contact the Boom Beach Frontlines support team.

How to Contact Boom Beach Frontlines customer support 

Currently, there are three ways to contact the customer support team of Boom Beach Frontlines. Players can contact directly via in-game settings, contacting the official support website, through support mail, or by reaching out to the developers at Space Ape directly via social media handles.

How to Contact via Boom Beach Frontlines’ official support website 

Sometimes due to issues and bugs a player might have a problem to even logging in to the game. In such cases, players can directly go to the official support website of Boom Beach Frontlines. They can access the customer care options from there. 

Accessing the FAQs section 

  • Players can check the official support website and FAQs for the issues which have already been resolved by the support team.
  • To find the solutions to the issue, players may filter the results by typing out some keywords from the issue in the Search Bar. It is advised to visit the FAQ section before contacting the Support team. It is likely that most players will find the exact issue here.

Contacting the support team 

  • If a player can’t find the relevant answers to their problems or issue persists or is something different, you need to contact the Support Team. To do so, they may contact the game’s official support website.
  • Go to the top right corner of the page, players will find a submit a request option.
Boom Beach Frontlines customer support
Image via Space Ape Games
  • Players need to fill in the required details in this submission form, players will be asked for their: email address, the subject/category of the issue and a description of the issue they are facing players may attach an optional picture or snapshot of the issue or bug they are facing 
  • After filling in all the required details click on the blue submit button, support team usually takes around 12 – 48 hours to respond.

How to Contact via in-game customer service option

Boom Beach Frontlines customer support
Image via Space Ape Games
  • To contact the support team directly via in-game, open the game and head over to the top right corner then tap on Settings.
Boom Beach customer support
Image via Space Ape Games
  • After opening the settings menu head towards the Contact Us button at the bottom of the menu and tap on it.

Contact through support mail

Players may also contact the Support Team through support mail if they can’t log in to the game due to some issues. For the ease of conveying messages, players should compose their letters in such a way that it is not difficult for developers to understand. The letter should contain : 

  • The category of the problem you are facing.
  • There player tag or account name.
  • Your email address. (the one with which the game is connected is recommended)
  • The message you want to convey.

How to Contact the Developer Team Directly

Another approach could be to reach out to the Developers via their Social Media handles. Players can reach out to the team at @boombeachFL, which is the official Twitter Handle of Boom Beach Frontlines. Players should additionally do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries. 

Boom Beach Frontlines customer support
Image via Space Ape Games
  • Head over to settings and go to the socials menu.
  • Players will find both Twitter and Discord of Boom Beach Frontlines.

These are some of the ways to reach out to the Boom Beach Frontlines customer support team for help!

Still, facing any issues in contacting the Boom Beach Frontlines customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

For more Mobile Gaming news and updates, join our WhatsApp groupTelegram Group, or Discord server. Also, follow us on Google News, Instagramand Twitter for quick updates.

Subscribe
Notify of
guest

1 Comment
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
E Robinson

Odd, I don’t have that settings button on my Boom Beach.

Back to top button