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Bullet Echo: How to contact customer support service

Resolve your issues within a jiffy!

Bullet Echo is a new tactical action title brought to you by KRAFTON and ZeptoLab. The game allows you to experience PvP battles accompanied by various guns and levels, each unique. Bullet Echo has various levels, each requiring different strategies to accomplish them, thus making the game more challenging as it progresses. Since the game’s inception, the need to contact Bullet Echo customer support to report in-game bugs has gone up.

Though the game has successfully delivered all the key elements you expect from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you face hindrances in the form of in-game bugs, account-related issues, and in-app purchase-related problems. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs.

Additionally, check out our Bullet Echo codes piece to acquire some beneficiary presents. You can also go through our common heroes guideStalker guide, and Bastion guide to gain details about the heroes and how to master them and our gameplay tips piece to improve your Bullet Echo gameplay.

How to Contact Bullet Echo Customer Support

The support team has already answered many frequently asked questions on EA Sports’ official website. But if anyone can’t satisfy himself, the Bullet Echo customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Bullet Echo. Players can either contact from in-game menu options, they can contact via the official website, or else they can reach out to the developers at Krafton via social media handles.

How to Contact via in-game Customer Service Option

Launch the game on your device. Once the in-game home screen has loaded, adhere to the steps below.

  • Tap on the Settings (cogwheel) icon located at the upper right corner of the home screen. The in-game Settings menu would pop up on your screen.
  • You will come across the Help & Support option under the Settings menu. Tap on that.
Bullet Echo India in-game Support page
Image via Krafton
  • This would take you to the in-game Support page of Bullet Echo. You will discover that the developers have pre-addressed some frequently asked queries about the basics of the game, account-related issues, in-app purchase-related issues, and other general issues that you may encounter. To see if your issue has been addressed out there, scroll down to the category that best describes your issue and glance through the queries addressed under that category.
  • Next, simply tap on the desired query once you come across it to read the solution/fix. You will likely come across your exact issue over there.

Taking assistance from the Live Chat Support

If your issue persists or, it is something that has not been pre-addressed in the game’s knowledge base, you can utilize the Live Chat Support. Adhere to the steps below to do so:

  • While still on the answer/solution page, navigate to the Messaging/Chat section from the bottom right corner of the page.
Bullet Echo India Contact Us page
Image via Krafton
  • This would take you to the Contact Us page. Under this private chat room, you must write about your issue in detail.
  • Attach supporting screenshots, if applicable by tapping on the clip/attachment icon located to the immediate left of the blank text area.
  • Tap on the send button to send your text. The chatbot would immediately reply stating that you will be contacted shortly.

Based on his/her availability, an agent from the Support team will join the chat room to address your issue. Make sure that you stay active so as not to miss out on the reply. You may do multiple follow-ups in the same thread if need be.

How to Contact by visiting the Bullet Echo official website

You can directly go to the official Help website of Bullet Echo and access the customer service option from there. It could be another alternative if you are facing login problems and cannot access the in-game support option.

  • Visit the official Help website of Bullet Echo here.
  • Once redirected to the Help page, you can access the Frequently Asked Queries that have been addressed category-wise. You may also filter out the results by inputting keywords from your issue in the search bar.

Raising a Ticket

If you are still not satisfied at this stage, you need to raise a Support ticket. Adhere to the steps below to do so:

  • Visit the ticket-raising center of Krafton here.
  • Once redirected to the Submit a Request page, you will be asked to choose the game name first from the drop-down. Choose Bullet Echo.
  • Up next, you will be asked to furnish the below inputs:
    • Your email address
    • Issue Category (choose the relevant category from the drop-down)
    • Nickname
    • User ID
    • Platform (optional)
    • Device Information (optional)
    • The subject of your inquiry
    • A detailed description of your issue
    • Relevant file attachments in the form of screenshots for better assistance.
Bullet Echo India Ticket Raising Page
Image via Krafton
  • Once you have provided all the inputs asked for, tap on the Submit button to successfully raise a ticket. The Developer team will get back to you at the email address provided between 48-72 business hours. Make sure you are checking the junk folder of your mailbox as well.

How to Contact the Developer Team directly

Another approach could be to contact the Developers directly, via their social media handles. You can reach out to the team on the Official Instagram ID of Krafton India. Players can additionally do a follow-up on their Discord server where tons of passionate fans are there to help users resolve their queries.

Did we satisfy your query about connecting to the official customer support? Check our other support guides below:

Still, facing any issues in contacting the Bullet Echo customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!

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