Ghost Story: Love Destiny is an RPG with online multiplayer elements by the devs of NetEase Games. The game is offered by the VNG Games. Ghost Story is not just a tale of characters in an MMORPG but a journey of friendship and love. It rules over the fantasy land providing you guys with a mythic story plot and inspirational scenes from “Love O2O“. Since it has been out, the game has topped the download charts. The need to contact Customer Support has been rising in Ghost Story: Love Destiny.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some of you are facing hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Ghost Story: Love Destiny. If you are recently starting check our Ghost Story: Love Destiny Beginner’s Guide for the basic tips, Class Tier List to choose the best starting classes, and make sure to go through our Gift Codes article for some free resources.
How to Contact Ghost Story: Love Destiny Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Ghost Story: Love Destiny customer service is available to contact anytime to answer any queries from you guys.
There are two ways to contact the customer support team of Ghost Story: Love Destiny. You can contact them via in-game menu options or reach out to the Developers at NetEase Games, directly via social media handles.
How to Contact via in-game Customer Service Option
Launch the game on your mobile device. Once the in-game title screen has loaded, adhere to the steps below:
- Tap on the Call icon located on the left-hand side of the screen.
- A pop-up window would appear on your screen next, asking you to choose the market. Once you choose your region of play, you will be taken to the Ticket-raising screen.
- You will discover that as of now, you can report product errors, payment errors SEA Tournament Error requests and provide feedback for the game. If your inquiry is related to general in-game issues including troubleshooting, navigate to the Product Support section, and click the Report Product Error option. For any in-game Payment issues, the Payment error section is where you should be navigating.
- Up next, on the reporting page, fill in the required information to raise a support ticket:
- Server name
- Character Name
- Character ID
- Error Time
- A detailed description of your error/issue
- Error images (if any for quicker assistance)
- Your name
- Contact Phone
- Your email address
- Once you have provided all the inputs asked for, tap on the Send Ticket button to successfully create a support ticket.
The Support team will get back to you via email/phone based on the contact details that have been provided, within 48-72 hours. You may do additional follow-ups in the same mail chain if required.
How to Contact the Developer Team Directly
Another approach could be to reach out to the Developers via their Social Media handles. You may approach the team at @GhostStoryVNG which is the official Twitter handle of Ghost Story: Love Destiny to cater to queries from the users. You can also reach out at the official Facebook Page of Ghost Story: Love Destiny. It would help if you additionally did a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.
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Still, facing any issues in contacting the Ghost Story: Love Destiny customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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