From the house of Netmarble, Marvel Future Revolution features a host of iconic characters from the Marvel Cinematic Universe. The concept of a multiverse has been added to Marvel’s Game catalog for the very first time. Players can now play as their favorite superheroes and complete solo missions or team up with the other Avengers on a mission to stop the Convergence, as multiple Earths are about to collide with each other. The storyline and concept have received a lot of love and appreciation from Marvel fans globally. Since its release, the need to contact the Customer Support team of Marvel Future Revolution has shot up significantly.
Though the game has succeeded in delivering all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans are facing hindrances in the form of in-game bugs, errors or account login, and deletion problems.
We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the player/customer support team.
How to Contact Marvel Future Revolution Customer Support
The support team has already answered a lot of frequently asked questions on the official website of Marvel Future Revolution. But if anyone is not satisfied with the set of questions, the Marvel Future Revolution customer service is available to contact anytime to answer the queries from the players.
There are 3 ways to contact the customer support team of Marvel Future Revolution. Players can either contact from the in-game menu options, they can contact via the official website, or else they can reach out to the developers at netmarble via social media handles.
How to contact via in-game Customer Service option
Players must launch the game on the device and start the grind by choosing their favorite Hero. Once players do so, the in-game play screen loads on your screen. Therefore, if players are facing any issues/ bugs while playing, they must adhere to the steps below, for raising a 1:1 Customer Support ticket.
- They must tap on the 3-line bar that would be visible on the top right corner of the game screen, for accessing the in-game menu options.
- Once the in-game menu options appear on your screen, choose the Settings option and tap on it. This would load the in-game settings menu.
- The Settings menu has 4 tabs in it namely, Game, Graphics, Device and Account. Players need to go to the Account tab.
- Players will find the Customer Support button on the lower side of the Account tab menu. Before tapping on that, they need to copy your account ID, by tapping on the Copy button right next to it. It is one of the main information that the Support team needs to assist players better. Once, it is successfully copied, tap on the Customer Support button.
- This would re-direct players to the Customer Support Page. From this page, they need to choose what exactly is the issue being pertained to, among a list of choices given like Account-related problems, in-game bugs, issue regarding in-app purchases etc. Once players have choose one by clicking on the ‘+’ sign to the left of it, a drop-down sub-list loads under that category. They need to choose the exact issue from that sub-list by tapping on the ‘+’ sign.
Raising a Ticket with the proper details
- Players will find out that most of the Frequently Asked Queries have already been addressed by the developers. It is most likely that they would find the exact issue from the sub-list. Once they have chosen the issue from the sub-list, a new page loads with an answer to the query. If that does not serve the player’s purpose or if the issue is something different, they can continue to tap on the Contact Customer Support option in the yellow box below.
- In the next step, players need to sign in with your Google or Facebook account to continue. One must make sure to login from the same account with which players are logged in the Game.
- Once the login is successful, a new page loads that would ask players to input the category of the inquiry and the details of the same. They need to choose from the list by tapping on the blank field. Once it is done, the following additional information can be recovered from the player.
- Player’s squad name (Players can find their Squad name in the Account tab of the in-game Settings menu).
- Player’s Hero Name (whom they had chosen at the beginning).
- The server on which the player is playing.
- The Account ID (The ID which players have copied).
- The Date and Time when the issue has occurred.
- The Device Model.
- The title of the query and a detailed description of the issue inside the Content field.
- Finally, players need to attach relevant screenshots of the issue for them, to assist player’s better.
- Once all the inputs have been provided, players must scroll down to the bottom of the page, entering the email ID in the reply notification field and tap on Submit.
Upon clicking on submit, the 1:1 Customer Service Ticket would be successfully raised. The Developer team will get back to the player within 72 hours in the mail ID you have provided.
How to contact via Marvel Future Revolution Official Website
Players can directly go to the official help website of Marvel Future Revolution and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Visiting the Official Forum would take the players to the see the Official Notice Board, Posts, Event Updates, Patch Notes and more.
- Once the page loads, players will find an access to the menu options by tapping on the 3-line bar at the top right corner of the web-page. They must scroll down and after finding the Customer Service option, tap on it.
- Next up, they must choose Bug Reports from the drop down sub-list to read the solution to some of the bugs answered by the Forum. To write to the Forum members, players must tap on the Write option on the top right corner of the Bug report page and sign in with the Google Play account or email to continue.
- To report the issue to the Developer team at netmarble, players must choose Contact Support from the Customer Service Dropdown List. It would redirect them to the Customer Service steps. The rest of the steps are same as we mentioned in the previous section.
How to Contact the Developer Team directly
Another approach could be to reach out to them via their social media handles. @MarvelFutureRev is the support Twitter handle of Marvel Future Revolution for catering to queries of their users. Players can even reach out to the team at @MarvelFutureRevolution, which is the official Facebook ID of Marvel Future Revolution. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Marvel Future Revolution customer support team? Head straight to our comments section and get your queries resolved. Happy Gaming!
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