Honkai Star Rail needs no introduction, the turn-based HoYoverse RPG has taken the world by storm with fans all over the world appreciating the game for the gameplay it offers. Honkai Star Rail offers a space adventure filled with many secrets, characters, and exciting missions, contributing a well-detailed lore to the game. Due to the number of features in the game, sometimes players can get confused and may need guidance from customer support in Honkai Star Rail.
Despite the game being one of this year’s best releases, sometimes players in the game can face some game bugs, issues regarding gameplay, or in-app purchases. With time some of the issues can be expected to be taken care of by the developers with the help of new updates for the game whereas some may remain. In such a case some guidance from the game’s customer support might do the players a world of good. In this Honkai Star Rail customer support guide we will list how to contact customer care in the game for a seamless experience.
How to Contact Honkai Star Rail support
Customer support is necessary for players to get their queries resolved and make sure that their experience remains as smooth as possible. There are two ways to contact the customer support team of Honkai Star Rail. Players can contact via in-game support options, or they can reach out to the Developers at HoYoverse directly, via their social media handles.
How to Contact via in-game customer service option
Using the in-game services is pretty easy, players can follow the steps stated below to resolve their queries in the game via the customer service option.
- Launch the game and log in with the official Game ID.
- Open the phone menu and head to the bug report section.
- Once there, open the issue submission section to highlight the issue further
- Players will now be required to upload the details of the issue, including the description, image, or even a video.
- Once uploaded, they can submit their issue and raise a ticket with customer care.
- Players can track the issue raised with the help of this ticket in the future.
How to Contact the Developer team directly
Developers have made the option of reaching out to them available by providing the official email for any inconvenience caused. Players can also report any kind of bug and issues regarding the in-app purchases in the game to the developers with this option. HoYoverse has provided the fans with their email id hsrcs_en@hoyoverse.com for this matter, where players can report their issues directly with HoYoverse and get a fix for their problem.
Players will be advised to be precise and clear with their issue and provide images or video evidence to support their claim. HoYoverse usually responds within twenty-four hours regarding the issue and tries to solve the raised ticket as quickly as possible.
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