Era of Conquest is an open-world free-to-play strategy game that is all set to rule globally following a megahit release in China. From the house of 4399 Games, it is all set to keep players fully engaged in an authentic battlefield experience through a state-of-the-art 3D engine of the next generation. Players must establish partnerships with their companions, forge new connections, and collaboratively construct their individual empires. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in the Era of Conquest.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Era of Conquest.
How to Contact Era of Conquest Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Era of Conquest customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Era of Conquest. Players can either contact via the in-game Customer Support options or reach out to the Developers at 4399 Games directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the humanoid icon located at the bottom left corner of the screen.
- This would take you to a private chat room where the chatbot would greet you with a list of categories. You can either choose to manually type out your issue or, navigate to any one of these categories by tapping on the same.
- If you navigate to any of these listed categories, the chatbot will further revert back with a list of sub-categories. See if any one of those actually addresses your issue. If yes, navigate accordingly and the chatbot will provide you the solution/fix for it.
- However, if your issue is not addressed in any of the sub-sections, you need to resort to manual support. Type out your issue in detail and send that. Manual customer service will send an agent to the chat room who will reply and solve your issue within 72 hours. You can do additional follow-ups in the same thread if required.
How to Contact the Developer team directly
You may mail the developer team directly here. Another approach could be to reach out to the Developers at 4399 Games, directly, via their Social Media handles. You can reach out to the team at @EraofConquest which is the Official Twitter Handle of Era of Conquest for catering to the queries from users. You can additionally address your issue via the Official Facebook Page of Era of Conquest. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Era of Conquest? Head straight to our comments section and get your queries resolved. Happy Gaming!
For more Mobile Gaming news and updates, join our WhatsApp group, Telegram Group, or Discord server. Also, follow us on Google News, Instagram, and Twitter for quick updates.
