The Elder Scrolls: Castles is an amazing simulation game that gives one of the best gameplay experiences to the players. From the house of Bethesda Softworks LLC, follows a storyline where the player has to rule over a kingdom and play the entire game. Players must customize their castle from the ground up, add and expand rooms, place lavish decorations and inspirational monuments, and even assign subjects to workstations to ensure their castle has the resources to thrive for years to come. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in The Elder Scrolls: Castles.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of The Elder Scrolls: Castles.
How to Contact The Elder Scrolls: Castles Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, The Elder Scrolls: Castles customer service is available to contact anytime to answer the queries from the players.
There are three ways to contact the customer support team of The Elder Scrolls: Castles. Players can either contact the in-game Customer Center, they can reach out via the official support website of The Elder Scrolls: Castles, or reach out to the Developers at Bethesda Softworks LLC directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on your Castle icon, located at the bottom right corner of the screen.
- Upon doing so, the menu will expand and two additional navigable options will appear on your screen. Tap on the cogwheel icon from the expanded list.
- This would take you to the in-game Settings menu. Scroll down inside the menu window and navigate to the Support option from the Account section of this menu.
- First things first, you must copy your User ID from the Support menu by tapping on the Copy ID option. You might require it for raising a ticket with the Support team.
- Up next, tap on the link labeled Contact Bethesda Support here.
- Once re-directed to the Bethesda Support website, navigate to The Elder Scrolls tab from under the What do you need help with section.
- From amongst the list of games falling under The Elder Scrolls series, scroll down and choose The Elder Scrolls: Castles.
- You will discover that the developers are open to addressing any in-game Technical Issues or feedback from the players. If you want to report an in-game issue, navigate to the Technical Support option.
- Up next, you will be asked to select the platform of play. Tap on Android.
- Finally, you will be asked to choose a sub-category. Make sure that you select the one that best describes your issue.
- Before re-directing you to the ticket-raising page, you will be asked to log in to your Bethesda account.
- Upon complying with the same, you will taken to the Ticket Raising page where the following information will be asked for:
- Your Bethesda.net Username
- Error Code (if applicable)
- A detailed description of your issue
- Relevant file attachments in the form of videos and screenshots for better assistance
- Once you have provided all the necessary information, the Submit button will be activated. Tap on that to successfully raise a Support ticket.
How to Contact via The Elder Scrolls: Castles Official Website
Players can directly go to the official help website of The Elder Scrolls: Castles and access the customer service option from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.
- Players must visit the official Help website of Bethesda here.
- This would take you to the Bethesda Support website where you must navigate to The Elder Scrolls tab from under the What do you need help with section and proceed to raise a ticket or provide feedback. The steps for doing so are the same as we discussed in the previous section.
How to Contact the Developer team directly
Another approach could be to reach out to the Developers at Bethesda Softworks LLC directly, via their Social Media handles. You can reach out to the team at @BethesdaSupport which is the Official Twitter Handle of Bethesda Softworks LLC for catering to the queries from users. You can additionally address your issue via the Official Facebook ID of Bethesda. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of The Elder Scrolls: Castles? Head straight to our comments section and get your queries resolved. Happy Gaming!
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