Undawn: How to contact the customer support service

Resolve your issues within a jiffy!

Undawn is a free-to-play open-world survival RPG title that comes from the developer house of Level Infinite. Set in the post-apocalyptic world of Undawn, it asks users to engage in confrontations with individuals belonging to the Clowns, Eagles, Night Owls, and Reivers factions, all in a bid to secure territories and endure the harrowing nights until dawn breaks once again. Ever since its launch, the game has been constantly topping the download charts. The need to contact Customer Support has been constantly rising in Undawn.

Do check our beginners guide, redeem codes, craft guide, survival guide, role guide, and storage guide. These pieces will help you master all the essential skills quickly. For a better gameplay experience, check our controller guide as well.

Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugsaccount-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Undawn.

How to Contact Undawn Support

The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Undawn customer service is available to contact anytime to answer the queries from the players.

There are three ways to contact the customer support team of Undawn. Players can contact via in-game support options, they can reach the team via the official website of Undawn, or they can reach out to the Developers at Level Infinite directly, via their social media handles.

How to Contact via in-game customer service option

Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:

  • Tap on the Widget icon located at the top-right corner of the game screen.
  • From the drop-down list of menu options that appear to the right of your screen next, tap on Settings.
  • This would take you to the in-game Settings menu where you will find five options to navigate to from the taskbar situated right at the bottom of the page. Choose the Support option from these navigable items.
Undawn in-game Customer Support Page
Image via Tencent
  • Once on the in-game Customer Service page, you will discover that the developers have already addressed some of the Hot Issues about Gameplay, Accounts, Purchases, and Items/Events. To find out if your issue is addressed out there, simply navigate to the category that best describes your issue. Up next, scroll through the questions that would appear on the leftmost section of your game screen and tap on the relevant query, to read the answer/fix for it. You will likely come across your exact issue over there.

Reporting a Bug

If your issue still persists or is something that has not been addressed under the Hot Issues section, you may seek assistance by raising a ticket. Adhere to the steps below to do so:

  • While still on the Customer Service page, tap on the Contact Us button located right underneath the Hot Issues section.
  • This would take you to the Support Form Submission page where the following inputs will be asked for:
    • The Category of your issue (Select the one that best describes your issue from the drop-down list)
    • Issue Description (Provide a detailed description of your issue).
Undawn Support Form Submission Page
Image via Tencent
  • Once you have penned down your issue, tap on the Submit button to successfully raise the Support form.

How to Contact via the Undawn Official website

Players can directly go to the official website of Undawn and access the FAQ section from there. It could be another alternative, in the case where players are facing login problems and cannot access the in-game support option.

  • Players must visit the official help website of Undawn here.
  • Once redirected, players must next tap on the three-line bar located at the top-right corner of the webpage.
Undawn Official Website FAQ section
Image via Tencent
  • From the drop-down list, choose Support. This would further expand the Support option and open doors for the FAQ option. Navigate to that.
  • This would take you to the FAQ page where you can scroll down to read the answers to the Frequently Asked Queries.

How to Contact the Developer team directly

You may mail the Developer team directly here. Another approach could be to get in touch with the team at Level Infinite directly, via their Social Media handles. @UndawnGame is the support Twitter handle of Undawn for catering to queries from users. You can even reach out to the team at the Official Facebook ID of Undawn. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their queries.

Check these guides below:

Still, facing any issues in contacting the Support Team of Undawn? Head straight to our comments section and get your queries resolved. Happy Gaming!

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Hello I downloaded undawn game yesterday and I opened it up and it asked me to download updates of up to 5.70Gb, which I did but after downloading the updates, it again asked me to download updates of 5.70Gb. I really don’t know what is the problem now

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