Dungeon Hunter 6 is the latest addition to the popular action RPG series, Dungeon Hunter that has been developed and published by Gameloft. Set in Valenthia, it asks players to embark on a Hero’s Journey to solve the mysteries of the Forbidden Towers. They have the option to select one of the renowned Dungeon Hunter classes: Warrior, Assassin, Archer, Mage, or the Boon Sister in their path of search. Ever since it launched, the game has constantly topped the download charts. The need to contact Customer Support has been constantly rising in Dungeon Hunter 6.
Though the game successfully delivered all the key elements that one expects from this genre, there are still a lot of issues that need to be addressed by the developers. Some fans face hindrances in the form of in-game bugs, account-related issues, and queries relating to in-app purchases. We want all users to have a smooth and hassle-free gaming experience without being bothered by in-game bugs. Here’s our step-by-step guide to contacting the customer support team of Dungeon Hunter 6.
How to Contact Dungeon Hunter 6 Customer Support
The support team has already answered many frequently asked questions on the game’s official website. But if anyone can’t satisfy himself, the Dungeon Hunter 6 customer service is available to contact anytime to answer the queries from the players.
There are two ways to contact the customer support team of Dungeon Hunter 6. Players can either contact via the in-game Customer Center or can reach out to the Developers at Gameloft directly, via their social media handles.
How to Contact via in-game Customer service option
Players must launch the game on their devices. Once the in-game home screen has loaded, they must adhere to the steps below:
- Tap on the three-line bar located at the upper right corner of the screen.
- From the menu screen that appears next, tap on the cogwheel icon.
- This would take you to the in-game Settings menu which has three navigable tabs, namely, System, Personal, and Language. Players must switch over to the Personal tab.
- Under the Personal tab, the first section that players will come across is Account level. From there, players must first tap on the Copy button adjacent to their Character ID. This would ensure that your Character ID gets copied to your clipboard as you might require it while raising a ticket.
- Up next, tap on the Contact Customer Service button located under that very section.
- This would take you to the in-game Support page of Dungeon Hunter 6 where you must glance through the FAQ section first. Upon scrolling down a little bit, you will discover that the Developers have already answered the Commonly Occurring Queries pertaining to Account, Recharge, Player Report, Bugs, and Gameplay. Once you head to this section, navigate to the category that best describes your issue.
- A list of queries will appear under that category. Tap on the relevant query to read the solution/fix for it. It is likely that you will come across your exact issue over there.
Reporting a Bug
If your issue still persists or is something that has not been addressed in the Help section, you need to get in touch with the Support team. Adhere to the steps below to do so:
- While still on the in-game Support page, scroll up to the section about FAQs.
- You will discover that there are various navigable categoPlayers must select the one that best describes their issue.
- Once you have selected that, you will be redirected to the Ticket Raising Page where the following inputs will be asked for:
- Issue Time
- Event Name
- A detailed Description of your issue
- Relevant screenshots of your issue for better assistance.
- Once you have provided all the inputs asked for, tap on the Confirm Button to successfully raise a ticket.
How to Contact the Developer team directly
YOu may mail the Developer team directly here. Another approach could be to reach out to the Developers directly via their Social Media handles. @DungeonHunterVI is the support Twitter handle of Dungeon Hunter 6 for catering to queries from users. You can even reach out to the team at the Official Facebook ID of Dungeon Hunter 6. Players should then do a follow-up on their Discord server, where tons of passionate fans are there to help users resolve their individual queries.
Still, facing any issues in contacting the Support Team of Dungeon Hunter 6? Head straight to our comments section and get your queries resolved. Happy Gaming!
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